Chasity Rainey
Bluff City,TN
Summary
Remote Customer Service Claims Representative with over three years of experience in order processing, claims resolution, documentation review, and regulatory compliance. Skilled in CRM systems, Salesforce case tracking, Microsoft Office, and fraud detection. Recognized for delivering empathetic service, resolving customer issues efficiently, and ensuring smooth operations in order entry, account management, and logistics support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote Customer Service Claims Representative
Advanced Call Center Technologies LLC
Johnson City, Tennessee
05.2022 - Current
- Process customer claims with accuracy and timeliness, ensuring compliance with company policies and regulations.
- Review documentation and databases, correcting inconsistencies for smooth order handling, and accurate reporting.
- Manage customer accounts, enter case details, and resolve discrepancies using CRM systems and Excel.
- Collaborate with customers via phone, email, and chat to resolve complaints, update records, and deliver solutions.
- Utilize MasterCard and Visa systems to manage chargebacks, disputes, and recovery of transactions.
- Investigate and resolve fraud-related cases using SQL data pulls and batch processing.
- Track claims and prepare audit-ready documentation to ensure accuracy and compliance.
- Support team knowledge-sharing sessions, promoting efficiency, and continuous improvement.
Personal Care Assistant
Carl & Carolyn Cowan
Abingdon, Virginia
02.2019 - 05.2022
- Delivered patient-centered support for daily living needs and scheduling tasks.
- Maintained HIPAA-compliant documentation to safeguard client information.
- Provided emotional support to clients and their families during challenging times.
- Managed medication schedules and ensured timely administration of prescribed treatments.
- Collaborated with healthcare teams to develop personalized care plans and ensure quality service.
Personal Care Assistant
Don Raymond
Fall Branch, Tennessee
02.2015 - 02.2019
- Monitored patient safety, administered medications, and supported daily living activities.
- Provided detailed updates to families, ensuring transparency and trust in care.
- Maintained a clean, organized, and safe environment to reduce health risks.
- Scheduled appointments, kept nurses and doctors updated with any changes.
- Documented client progress and reported any changes in health status promptly.
Education
GED -
East Tennessee State Community College
Blountville, TN02-1994
Skills
- Order processing and documentation review
- Customer service and complaint resolution
- Salesforce case management
- CRM systems and regulatory compliance
- Claims investigation and fraud detection
- Microsoft Office (Word, Excel, Outlook)
- Problem-solving and critical thinking
- Logistics support and shipment scheduling
Certification
- Google IT Support Professional Certificate - Completed 4/12/2020
- IT Security: Defense against the digital dark arts
- System Administration and IT Infrastructure Services
- Operating Systems and You: Becoming a Power User
- The Bits and Bytes of Computer Networking
- Technical Support Fundamentals
Languages
English
Full Professional
References
References available upon request.
Timeline
Remote Customer Service Claims Representative
Advanced Call Center Technologies LLC
05.2022 - Current
Personal Care Assistant
Carl & Carolyn Cowan
02.2019 - 05.2022
Personal Care Assistant
Don Raymond
02.2015 - 02.2019
GED -
East Tennessee State Community College
Similar Profiles
Eryca KillebrewEryca Killebrew
Customer Service Representative at Advanced Call Center Technologies LLCCustomer Service Representative at Advanced Call Center Technologies LLC
Arianna KreutzerArianna Kreutzer
Call Center Representative at Advanced Call Center Technologies LLCCall Center Representative at Advanced Call Center Technologies LLC
Kassandra GreerKassandra Greer
Business Consultant at Advanced Call Center Technologies LLCBusiness Consultant at Advanced Call Center Technologies LLC
Nicole KleinNicole Klein
Claims Analyst at Advanced Call Center Technologies LLCClaims Analyst at Advanced Call Center Technologies LLC
John Chris MeadeJohn Chris Meade
High Voltage Electrician Power Distrubition at Eastman Chemical CompanyHigh Voltage Electrician Power Distrubition at Eastman Chemical Company