Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Store Manager
Kitty Hawk Kites
Rodanthe, NC
07.2022 - 02.2024
Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed inventory tracking and physical inventory counts to minimize loss.
Created weekly work schedules for store personnel.
Trained and mentored associates to teach daily tasks and procedures.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Sales Manager
Go Wireless Inc
Dayton, OH
12.2019 - 10.2022
Managed daily operations of sales department, including supervision of staff members.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Created and maintained sales environment to support business objectives.
Provided technical support for customers when needed, answering questions about product features and capabilities.
Established new accounts and serviced existing accounts maintaining professional relationships.
Resolved customer complaints regarding sales and service.
Coached, developed and motivated team to achieve revenue goals.
Enhanced sales volume through skilled support to both new and inactive customers.
Assistant Store Manager
Rack Rooom
Nags Head, NC
12.2021 - 07.2022
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Machine Operator
Custom formed products
01.2017 - 09.2019
Adjust machine settings to complete tasks accurately.
Ensure that safety guidelines are followed at all times while operating machinery.
Observe machine operations to detect any problems or defects in the finished product.
Comply with company policies regarding quality control procedures.
Record production information such as quantities produced and materials used on daily logs.
Set up and operate machine tools to produce precision parts and instruments.
Collaborate with other departments when necessary for successful completion of projects.
Owner Opererator
Dons pizza palace
Germantown, OH
10.2004 - 12.2016
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Negotiated contracts with clients for products or services rendered by the company.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Analyzed market trends and customer feedback to identify opportunities for growth.
Education
Associate of Science -
Sinclair Community College
Dayton, OH
01-2014
Skills
Customer Service Management
Employee Training
Supply Ordering
Partnership Building
Project Management
Team Development
Customer Service
volunteer
N.E.S.T
Timeline
Store Manager
Kitty Hawk Kites
07.2022 - 02.2024
Assistant Store Manager
Rack Rooom
12.2021 - 07.2022
Sales Manager
Go Wireless Inc
12.2019 - 10.2022
Machine Operator
Custom formed products
01.2017 - 09.2019
Owner Opererator
Dons pizza palace
10.2004 - 12.2016
Associate of Science -
Sinclair Community College
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