Chasity Reed
Dallas,TX
Summary
Punctual and compassionate, always ensuring patient comfort and care. Well-versed in medical terminology and procedures, proficient in administering medications and recording vital signs. Committed to improving patient outcomes through efficient support and attention to detail.
Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Baylor Scott & White Medical Center
11.2024 - Current
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Certified Medical Assistant
Innovista Medical Center
02.2024 - 11.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Certified Medical Assistant
Ochsner LSU Health
11.2022 - 12.2023
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Collections Agent
CMI Group
01.2021 - 05.2022
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
Personal Care Advocate
Chime
07.2021 - 12.2021
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Prepared documents and reports for clinical reviews and discharge plans.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Conducted patient assessments to determine appropriate levels of care.
- Entered timely and accurate data into electronic medical records to communicate member needs.
Caregiver
Another Chance Enterprise
10.2019 - 06.2020
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Customer Service Representative
IQOR
10.2017 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Responded to customer requests for products, services, and company information.
Telemetry Monitor Technician
St. Francis Medical Center
02.2017 - 10.2018
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Followed all protocols to respond to irregular cardiac activity.
- Monitored and documented heart rhythms according to physicians' orders.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
Education
National Certified Medical Assistant -
Concorde Career College
05.2022
Certified Phlebotomy Technician -
Unitech Training Academy - WestMonroe
11.2016
High School Diploma -
Richwood High School
05.2011
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
Certification
- Basic Life Support (BLS) - American Heart Association.
- National Association For Health Professional-Nationally Registered Certified Medical Assistant
Timeline
Certified Medical Assistant
Baylor Scott & White Medical Center
11.2024 - Current
Certified Medical Assistant
Innovista Medical Center
02.2024 - 11.2024
Certified Medical Assistant
Ochsner LSU Health
11.2022 - 12.2023
Personal Care Advocate
Chime
07.2021 - 12.2021
Collections Agent
CMI Group
01.2021 - 05.2022
Caregiver
Another Chance Enterprise
10.2019 - 06.2020
Customer Service Representative
IQOR
10.2017 - 12.2018
Telemetry Monitor Technician
St. Francis Medical Center
02.2017 - 10.2018
Certified Phlebotomy Technician -
Unitech Training Academy - WestMonroe
High School Diploma -
Richwood High School
- Basic Life Support (BLS) - American Heart Association.
- National Association For Health Professional-Nationally Registered Certified Medical Assistant
National Certified Medical Assistant -
Concorde Career College
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