CHASITY REYES
Fort Myers,FL
Summary
As an Office Manager with extensive experience in the field, my responsibilities include daily operations, government compliance, internal regulation, customer/client services (internal and external), recruiting and hiring, onboarding, and training, health and safety, and data security. I have a democratic and coaching management style. I am also a dependable and reliable professional bringing more than twenty years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Work effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Mental Health Center of Florida
07.2019 - 05.2022
- Managed all administrative daily controls for multiple sites
- Provided initial and refresher training in front office operations to staff and clinicians
- Monitor and update, credentialing documents, licenses, insurance, etc
- Member of the hiring & onboarding team for administrative and clinical staff
- Managed clinicians’ compliance documents
- Main custodian of all medical records
- Managed schedules of Doctor’s Subpoena appearances
- Prepare and update Doctors on Attorney preparation calls by reviewing testimony with them
- Bill accordingly to each Doctor’s expert testimony services
- Manage complex patient scheduling for all patients in the state of Florida
- Qualify patient for service eligibility
- Resolved escalating operational issues
Office Manager
USA Sports Therapy Inc
04.2017 - 07.2019
- Managing/Overseeing all administrative daily tasks for multiple sites/employees
- General administration hiring and terminating of employees
- Handling all legal (PIP/LOP) cases; including scheduling depositions, attorney meetings, sending demand letters, sending cases to PIP Suit, negotiating full & final payouts, etc
- Ordering diagnostic tests / authorization for physical therapy / sending patients to specialists pursuant to their medical diagnosis and needs (Orthopedics, Pain
- Management, MRIs, CT, etc.)
- Payroll for over 10 employees
- Employee training
- Billing and collections, ordering supplies and paying invoices
Center Manager
A1 Imaging LLC
02.2009 - 04.2017
- Multi-tasking communication skills including email, handling inbound /outbound calls, accessing different computer system tools to assist with patients
- Managed two offices located in Pembroke Pines and Plantation bringing up scan volume & revenue
- Responsible for daily bank deposits and reconciliation of end of day reports
- Interview and train new hires
- Bi-weekly payroll
- Daily inspection of site to assure it maintains high standards of quality (ACHA /
- ACR / MC inspections)
- Facilitate the development of physicians database in conjunction with marketing in the database program supplied by the site
- Conduct monthly staff meetings to go over specific problems, address staff concerns and update new corporate policies
- Perform annual staff reviews and update Regional Directors of staff progress
- Verifying insurance benefits including legal/pip cases
Assistant Manager
OMI of Aventura
02.2005 - 10.2008
- Overseeing front desk employees & tasks
- Making sure that the right diagnostic tests were being ordered
- Obtaining clinical notes and authorization for testing
- Scanning charts into computer system
- Comfortable with paperless system
- Appointment setting
- Insurance verifications/authorizations
- Trouble shooting daily issues
- Direct contact with attorneys for patients’ medical records
- Negotiating settlements for outstanding balance
- Schedule depositions for radiologists in liability and pip cases
- Logging all patients outstanding and current diagnostic reports
- Providing patient reports to ordering physicians
- Posted individual patients insurance copayments and deductibles
- Balance end of day
- Weekly bank deposits
- Assisted IT department in uploading program updates
- Assisted manager in task of hiring and terminating employees
Education
Associate of Arts - Business Administration
Miami Dade~Broward Community College
1996
High School Diploma - undefined
North Miami Senior High School
06.1992
Skills
- Software:
- Microsoft Office - PowerPoint
- Word; Excel; Outlook
- Adobe Acrobat Pro DC
- ICD-9 / ICD-10 knowledge
- CRM and office management software
- Scheduling and calendar management
- Customer relations
- Data entry
- Team Bonding
- Business Administration
- Information Protection
- Senior Leadership Support
- Database Administration
- Written Communication
- CRM Software
- Customer Relations
- Policy and Procedure Modification
- Microsoft Office
- Office Supplies and Inventory
- Human Resources
- Administrative Oversight
- Client Correspondence
- Organizational Skills
- Billing and Invoicing
- Coaching and Training
- Staff Training
- Excellent Multitasking Abilities
- Training and Development
- Regulatory Compliance
- Data Communications
- Clerical Support
- Workflow Optimization
- Office Management Software
- Policy Implementation
- Performance Improvement
- Accounts Payable and Receivable
- Cash Flow and Reconciliation
- Handling Complaints
- Inquiry Requests
- Email Correspondence
- Enforce Policies
- Advanced Arrangements
- Database Maintenance
- Administration and Operations
- Customer Service Management
- Meeting Coordination and Support
- Deposit Collection
- Licensing Requirements
- Monthly Closings
- Evaluate Performance
- Scheduling
Certification
o BLS (Basic Life Support) Certified
Languages
Spanish - Business Proficient
(reading, writing, speaking)
English - Native
Music, movies and family
I enjoy spending time with my loved ones. Either watching movies, going out to eat, going swimming, playing music and dancing with each other. I have a fondness for music as I grew up as the music leader in my church.
Timeline
Office Manager
Mental Health Center of Florida
07.2019 - 05.2022
Office Manager
USA Sports Therapy Inc
04.2017 - 07.2019
Center Manager
A1 Imaging LLC
02.2009 - 04.2017
Assistant Manager
OMI of Aventura
02.2005 - 10.2008
Associate of Arts - Business Administration
Miami Dade~Broward Community College
High School Diploma - undefined
North Miami Senior High School
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