Chasity Richardson
Los Angeles,CA
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
EVENT PLANNER
CHASITY'SDECOR LLC
01.2018 - Current
- Coordinated seamless transitions between event segments, maintaining a smooth flow and minimizing downtime for attendees.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed detailed event reports, documenting all aspects of each event.
- Corresponded with clients to answer questions and resolve issues.
- Developed and distributed event surveys to gather feedback and assess event success.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Maximized sponsor visibility through creative placement of branding materials at various touchpoints throughout the event space.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Managed event logistics and operations.
- Coordinated with participating vendors during event planning.
- Prioritized safety protocols by working closely with security personnel, ensuring a secure environment for all event attendees.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
- Conferred with event staff at event site to coordinate details.
- Developed creative themes for events and created related activities to engage attendees.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Monitored and controlled event expenditures to meet budgets.
- Inspected event facilities to confirm conformance to customer requirements.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Coordinated schedules and timelines for events.
- Developed post-event reports to determine effectiveness of each event.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Evaluated and selected service providers and vendors according to customer requirements.
- Oversaw event registration process by collecting and tracking attendee information.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Coordinated travel and accommodations for event attendees.
- Coordinated florists, photographers, and musicians for events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Trained and supervised event staff to complete tasks on time.
- Reviewed event bills to confirm accuracy and approve payment.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
Front Desk Receptionist/Sales
HOME2SUITES
04.2018 - Current
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained strict adherence to hotel policies regarding confidentiality of guest information, demonstrating professionalism throughout tenure at the front desk.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Coordinated with vendors for repair and maintenance of hotel.
- Coordinated with various departments to address guest needs and provide seamless service experiences.
Designer/ Event Manager
PAUL MICHEALS
05.2013 - 05.2017
- Developed new product design system to improve efficiency and productivity.
- Analyzed user behavior and feedback to optimize design and user experience.
- Managed event logistics and operations.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Oversaw event registration process by collecting and tracking attendee information.
- Developed creative themes for events and created related activities to engage attendees.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
Retail Worker/ Customer Service
DILLARDS
10.2012 - 05.2013
- Customer Support, inbound and outbound calls, customer complaint & issue resolution, order processing, wrapping packages, money management, maintaining weekly sales quota, organizing, and managing inventory & products.
Education
Currently working on Degree - Business
University of Monroe Louisiana
Monroe, LaHigh School Diploma -
OUACHITA HIGH SCHOOL
Monroe La01.2012
Skills
- Adobe Photoshop
- WordPress
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Blogging
- Communication Skills
- Administrative Experience
- Event Marketing
- Budgeting
- Event Planning
- Event Management
- Digital Marketing
- Office Management
- Social Media Management
- Public Relations
- Cash Management
- Hospitality
- Customer Service
- Multi-Line Telephone Systems
- Word Processing
- Travel Arrangements
- Issue handling
- Administrative Support
- Bank Deposits
- Scheduling appointments
- Claims Handling
- Hospitality best practices
- Spreadsheet tracking
- Registration management
- Staff Training
- Staff Leadership
Timeline
Front Desk Receptionist/Sales
HOME2SUITES
04.2018 - Current
EVENT PLANNER
CHASITY'SDECOR LLC
01.2018 - Current
Designer/ Event Manager
PAUL MICHEALS
05.2013 - 05.2017
Retail Worker/ Customer Service
DILLARDS
10.2012 - 05.2013
Currently working on Degree - Business
University of Monroe Louisiana
High School Diploma -
OUACHITA HIGH SCHOOL
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