Chasity Roberts
Tampa,FL
Summary
Dynamic professional with a proven track record at Pitch Perfect Solutions, excelling in customer service and outbound sales. Leveraging critical thinking and intuitive empathy, I consistently resolved disputes and enhanced customer satisfaction, achieving sales targets through tailored strategies. Skilled in call monitoring and data entry, I thrive in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Soft Transfer Agent
Pitch Perfect Solutions
06.2025 - Current
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
- Enhanced customer satisfaction by addressing and resolving Medicare-related inquiries promptly and accurately.
Soft Transfer Agent
Guide to Insure
01.2023 - 06.2025
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Educated patients on their benefits, coverage limits, and rights under the Medicare program, empowering them to make informed decisions about their healthcare needs.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Developed educational materials for patients to better understand their Medicare benefits and coverage options.
Store Manager
Jacksonville Beauty Supply
02.2017 - 06.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
General Studies
Jones Senior High
Trenton05-2012
Skills
- Call monitoring
- Outbound sales
- Active listening
- Intuitive Empathy
- Customer service
- Data entry
- Critical thinking
- Problem-solving skills
- Customer support
- Cold calling
- Customer relationship building
- Target achievement
Certification
- Commercial Telephone Salesperson Registration Certificate
Timeline
Soft Transfer Agent
Pitch Perfect Solutions
06.2025 - Current
Soft Transfer Agent
Guide to Insure
01.2023 - 06.2025
Store Manager
Jacksonville Beauty Supply
02.2017 - 06.2025
General Studies
Jones Senior High
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