Chasity Sales
Bossier City,USA
Summary
I am a dedicated professional with a background in business and healthcare administration, currently pursuing a nursing degree. I am detail-oriented with experience in medical office management, accounts receivable and payable, retail, and organizational tasks. Strong ability to multitask and manage time efficiently. I aim to enhance patient care through my clinical knowledge and skills.
Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Specialist
DOC Energy Services
08.2022 - 02.2024
- Performed essential accounting duties in both accounts payable and receivable, including posting payments, reconciling accounts, and creating invoices using QuickBooks. Maintained accurate financial records by scanning, organizing, and digitizing all company asset documentation, ensuring easy retrieval and secure file storage. Utilized Excel to track fixed assets and supported monthly reporting processes. Created and maintained digital files for all company-owned assets, including vehicles and equipment, while ensuring up-to-date records for DOT compliance, license plates, vehicle registrations, and inspections. Provided administrative support to the Human Resources department by managing employee files, assisting with benefits documentation, and ensuring compliance with internal procedures. Demonstrated excellent organizational skills, attention to detail, and the ability to manage multiple responsibilities in a deadline-driven environment.
Administrative Assistant
LSU Shreveport
04.2022 - 08.2022
- Provided comprehensive administrative support to the Chair of the English Department by managing a variety of clerical and organizational tasks. Responsibilities included professionally answering and directing phone calls, drafting and managing official documents using DocuSign, and serving as the first point of contact for students—offering assistance, addressing concerns, and facilitating effective communication between students and faculty. Coordinated department-wide communications via email, assisted with scheduling and logistics, and performed regular inventory checks and supply management to ensure smooth daily operations. Demonstrated strong problem-solving skills, attention to detail, and a proactive approach to supporting academic and departmental needs.
Insurance Analyst
Highland Clinic
01.2022 - 04.2022
- Conducted thorough analysis of denied insurance claims to identify errors, discrepancies, and opportunities for successful reimbursement. Collaborated with major insurance providers—including Blue Cross Blue Shield, Aetna, Cigna, Medicare, Medicaid, and other commercial carriers—to resolve claim issues and facilitate timely payments. Utilized ICD-10 codes and diagnosis data to support the validity of services rendered and build strong cases for appeal. Prepared and submitted appeals through multiple channels, including payer portals, direct phone communication, and formal written appeal letters. Demonstrated a strong understanding of insurance guidelines, medical terminology, and healthcare reimbursement processes to improve claim outcomes and reduce revenue loss.
Business Office Manager
PREP Physical Therapy
06.2018 - 04.2022
- Oversaw front office operations in a fast-paced physical therapy clinic, ensuring a smooth and professional experience for both patients and staff. Responsibilities included greeting patients, managing multi-line phone systems, handling patient check-ins and check-outs, processing payments, and scheduling appointments efficiently. Proactively contacted patients to confirm appointments and coordinated closely with therapists and physicians to maintain a consistent and organized patient flow. Performed insurance verifications via phone and online portals, and managed pre-authorizations and pre-certifications to ensure timely treatment approvals. Created and maintained professional documents using Microsoft Word, Excel, and PowerPoint for internal reporting and patient communications. Handled incoming mail, organized records, and supported daily administrative tasks as needed. Demonstrated excellent communication, multitasking, and organizational skills in delivering high-quality patient and administrative support.
Business Office Assistant
CHRISTUS Health
04.2017 - 05.2018
- Served as a Patient Access Representative responsible for registering patients, verifying insurance coverage, securing authorizations, and collecting co-pays and prior balances. Ensured accurate and timely entry of patient demographic and financial data to support efficient billing and compliance with hospital, state, and federal regulations. Acted as a first point of contact, providing professional and compassionate service to patients, families, physicians, and insurance providers. Maintained flexibility to support fluctuating department needs, demonstrated strong communication and organizational skills, and contributed to positive financial and patient care outcomes.
Education
Master's degree - Healthcare Administration
Western Governors University
07.2025
Bachelor of Science - Healthcare Administration
Western Governors University
08.2024
Associate of Applied Science - Business
Bossier Parish Community College
Bossier City, LA05.2021
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Customer engagement
- Revenue growth
- Decision-making
- Attention to detail
Certification
Career and Technical Certificate in Basic Management May 2021 to Present
Timeline
Account Specialist
DOC Energy Services
08.2022 - 02.2024
Administrative Assistant
LSU Shreveport
04.2022 - 08.2022
Insurance Analyst
Highland Clinic
01.2022 - 04.2022
Business Office Manager
PREP Physical Therapy
06.2018 - 04.2022
Business Office Assistant
CHRISTUS Health
04.2017 - 05.2018
Bachelor of Science - Healthcare Administration
Western Governors University
Associate of Applied Science - Business
Bossier Parish Community College
Master's degree - Healthcare Administration
Western Governors University
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