Chasity Smith
Bossier City,LA
Summary
Driven Department Manager with over 5 years of experience in inventory management, cash handling, and staff scheduling. Expertise in enhancing customer satisfaction and streamlining operations through effective team leadership. Implemented health and safety protocols that strengthened workplace security and operational readiness.
Overview
15
15
years of professional experience
Work History
Department Manager
McDonald's
Bossier City, Louisiana
05.2021 - Current
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Managed inventory levels and ordered supplies to maintain operational readiness.
- Managed overstock during shifts by organizing and redistributing excess items, restocking, and inventory control.
- Executed opening and closing duties, including cash management and store readiness as part of management team and handled cash management.
- Implemented health and safety protocols to maintain a secure work environment.
- Adhered to safety protocols to ensure a secure workplace for all employees and company processes and procedures.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Shift Leader
Pizza Hut
Watertown, KY
05.2011 - 08.2016
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Scheduled staff shifts, considering peak times and individual availability.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Monitored and maintained equipment to ensure operational efficiency.
- Counted cash registers at the end of each shift to ensure accuracy.
Education
High School Diploma -
Booker T Washington
Shreveport, LA05-1997
Skills
- Operational efficiency
- Inventory management
- Staff scheduling
- Cash handling
- Health safety
- Customer service
- Team leadership
Timeline
Department Manager
McDonald's
05.2021 - Current
Shift Leader
Pizza Hut
05.2011 - 08.2016
High School Diploma -
Booker T Washington