Chasity Snyder
Blanchard,OK
Summary
Personable and dedicated customer service representative with extensive experience at The Home Depot. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Technologically-savvy with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
12
12
years of professional experience
Work History
Technology Field Captain
The Home Depot Store Support Center
Oklahoma City, OK
04.2021 - Current
- Primary liaison between stores and the technology support center.
- Drive technology excellence through hardware deployment, preventative maintenance, day 2 support, effective communication, and by fostering strong relationships between Technology and store teams.
- Subject matter experts on all in-store hardware, technology processes, and standards.
- Project Execution while processing tasks through Smart Sheets, Excel, and Service Now programs.
Associate Support Department Supervisor
The Home Depot Store
Oklahoma City, OK
09.2017 - 04.2021
- Scheduling for store associates and managers for daily store coverage. Ensure scheduling for training, Town Halls, monthly committee meetings (VOA, fun committee, In Focus, etc.)
- Recruitment for new talent, including outreach efforts in the community and grassroots in the store.
- Drive communication on Annual Benefits Enrollment, VOA/Pulse Surveys, Homer Fund Drive, Health Challenge, Vaccine Program, and Workday contact information updates for leaders and associates.
- Maintain confidentiality of associate records, send personnel/medical documents to Associate Records.
- Programs include, Excel, FAST, Workday, Word, Power Point , OneDrive Applications
Department Supervisor
The Home Depot Store
Oklahoma City, OK
03.2012 - 09.2017
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Evaluated current systems and identified opportunities for streamlining processes.
- Established goals for each team member and monitored progress towards those objectives.
- Provided coaching and mentoring support to team members.
- Developed and implemented departmental policies and procedures.
- Managed inventory levels of supplies required for daily operations.
- Conducted performance reviews for staff members.
- Trained employees on new processes or procedures as needed.
- Resolved customer complaints in a timely manner.
Skills
- Service Now
- Smart Sheets
- MS Office proficiency
- Customer relations understanding
- Schedule Management
- Team Supervision
- Incident Management
- Mobile Device Management
- Product Troubleshooting
- Appointment Scheduling
- Issue Troubleshooting
- Training abilities
- Operating systems
Timeline
Technology Field Captain
The Home Depot Store Support Center
04.2021 - Current
Associate Support Department Supervisor
The Home Depot Store
09.2017 - 04.2021
Department Supervisor
The Home Depot Store
03.2012 - 09.2017
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