CHASITY SOTO
Brooklyn,NY
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
8
8
years of professional experience
Work History
Supervisor/Brand Ambassador
The Travel Agency 5th Ave
04.2024 - Current
- Implement operational rules, regulations, policies, and procedures
- Supervise, manage, and direct the activities of the sales team
- Implement company policies and ensure staff adheres to best practices
- Manage and inspire staff to deliver the highest level of customer service and satisfaction
- Ensure compliance with applicable local, state/provincial, and federal laws and regulations
- Assist with customer service and ensure customer satisfaction
- Maintain in-depth knowledge of all strains and products in-store inventory as well as industrywide product and trend knowledge
- Assist in employee performance reviews
- Assist in training new employees
- Coordinate, set up, and break down representation at dispensary pop-up events, street team and cannabis industry events
- Assist in the attainment of the sales team’s monthly revenue goal
- Attend industry events, sponsorships, and customer engagement opportunities
- Conduct yourself with the utmost professionalism, and ethical behavior, and in a manner that is becoming to the company
Manager on Duty
Dazed
10.2023 - 04.2024
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Restocked supplies and arranged displays.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
SUPERVISOR
STARBUCKS
10.2016 - 10.2024
- Organizes and executes daily store operations
- Trains, supports and develops team displaying company standards and legendary performance
- Maintains a healthy work environment for employees and an inviting establishment for loyal customers
- Communicates across all staff levels to quickly identify place of recognition, improvement and other relative needs/concerns of all partners during each shift
Education
ASSOCIATE IN ARTS (A.A.) - LIBERAL ARTS
MEDGAR EVERS COMMUNITY COLLEGE
DIPLOMA - undefined
CLARA BARTON HIGH SCHOOL
06.2015
Skills
- Social Media
- Efficient Customer Service
- Problem-Solving
- Customer-Oriented
- Strong Work Ethic
- Fast Learner
- Quick Adapter
- Time Management
- POS System & Updates
- Ability to Delegate
- Ability to Implement
- Creative
- Industrious
- Team Player/Builder
- Innovative
- Persuasive
- Good Sense
Timeline
Supervisor/Brand Ambassador
The Travel Agency 5th Ave
04.2024 - Current
Manager on Duty
Dazed
10.2023 - 04.2024
SUPERVISOR
STARBUCKS
10.2016 - 10.2024
DIPLOMA - undefined
CLARA BARTON HIGH SCHOOL
ASSOCIATE IN ARTS (A.A.) - LIBERAL ARTS
MEDGAR EVERS COMMUNITY COLLEGE
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