Chasity Stevens
Ponchatoula,LA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Associate
Walmart
Ponchatoula, La
06.2025 - Current
- Provided excellent customer service by addressing inquiries and resolving concerns.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Cleaned shelves, counters and tables to maintain organized store.
Crew trainer
Pizza Hut
Ponchatoula
11.2023 - 04.2025
- Trained new crew members on food safety and hygiene standards.
- Assisted in creating weekly staff schedules for optimal coverage.
- Demonstrated proper use of kitchen equipment to ensure efficiency.
- Monitored inventory levels and communicated needs to management team.
- Engaged with customers to enhance their dining experience and satisfaction.
- Enforced company policies regarding employee conduct and customer service.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Maintained up-to-date records of all employees' training progress and certification status.
- Assessed trainee competencies, certifying those ready for customer interaction.
- Guided employees through change management processes during upgrades or rollouts.
- Acted as a liaison between crew members and management, facilitating open communication.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Provided ongoing mentorship to crew members, enhancing team performance.
Education
Associate of Arts - Nursing
Northshore
Hammond, LA 08.2025 - 08.2025
Amite High Magnet School
Amite, LaSkills
- Patient care
- Health education
- Customer service
- Employee training
- Team building
- Problem solving
- Time management
- Effective communication
- Customer service orientation
- Sales techniques
- Cash handling
- Relationship building
- Issue troubleshooting
- Decision-making
- Problem-solving
- New hire training
- Customer relationship management (CRM)
- Issue resolution
- Workplace safety
Timeline
Associate of Arts - Nursing
Northshore
08.2025 - 08.2025
Associate
Walmart
06.2025 - Current
Crew trainer
Pizza Hut
11.2023 - 04.2025
Amite High Magnet School