Chasity Thompson
Spring,TX
Summary
Smart Business Manager with a solid background working in highly dynamic and complex business environments. Strong analytical and negotiation skills with a keen eye for complex data. Reliable and committed to working collaboratively with clients and vendors.
Overview
9
9
years of professional experience
Work History
Community Manager
Chamberlin & Associates LLC
2022.08 - Current
- Produces reports about community activities to keep owners, directors, and property managers informed.
- Completes annual rent calculations using housing database software.
- Monitors the progress of construction and maintenance projects and notifies appropriate individuals of project updates, delays, and schedule changes.
- Introduces and monitors effective lease renewal programs to maintain high occupancy rates.
- Develops annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzes operational information for impact on ROI, identifies trends, and recommends appropriate adjustments.
- Keeps properties in compliance with local, state, and federal regulations.
- Implements and enforces policies and procedures to maintain properties to the highest standards.
- Monitors and tracks payments and expenses, providing timely and accurate financial reports.
Property Manager
J Allen Management
2019.11 - 2022.08
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Administered operations to handle the needs of more than 1500 tenants across 2 property units.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented automation strategies, resulting in a 60% increase in office productivity.
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
Global Mobility Specialist
Aires
2015.11 - 2018.11
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Assisted in the development and implementation of logistics policies and procedures to provide a roadmap for daily operations.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations, and minimize waste.
- Registered vendors and customers on database to maintain updated roster.
- Navigated multiple CRMs and systems for efficient complaint handling and process optimization.
Assistant Store Manager
Visionworks
2014.12 - 2016.01
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Drove financial performance of assigned area by ensuring sales and profit goals were achieved by identifying and delegating responsibilities to employees.
- Effectively handle customer incidents, including unruly behavior, and medical emergencies, and maintain a calm and efficient shopping experience.
- Audit customer receipts and items in the cart to mitigate theft and unauthorized removal of store products that have not been scanned.
- Compose written reports and documentation for management, conveying incidents, discrepancies, and relevant details effectively and accurately.
Education
MBA - Healthcare Management
Southern Nazarene University
Bethany, OK12.2014
Bachelor of Science - Biology
Langston University
Langston, OK05.2012
Skills
- Budget Planning
- Operations Management
- Strategic Planning
- Supply Coordination
- Vendor Management
- Codes Compliance
- Client Relations
- Process Improvement
Additional Information
Technical Skills: Excel, MS Suite, SQL, Google Suite, AppFolio, Buildium, Yardi, Zoom, Blue Moon Software
Timeline
Community Manager
Chamberlin & Associates LLC
2022.08 - Current
Property Manager
J Allen Management
2019.11 - 2022.08
Global Mobility Specialist
Aires
2015.11 - 2018.11
Assistant Store Manager
Visionworks
2014.12 - 2016.01
MBA - Healthcare Management
Southern Nazarene University
Bachelor of Science - Biology
Langston University
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