Chasity Ward
Clarksville,TN
Summary
Dynamic 13+ year manager with a proven ability to drive sales results and exceed targets in a fast-paced retail environment. Possess strong leadership capabilities in communication, time management and guest services. Polished in overseeing employee performance and motivating new talent. Excited to expand my expertise in a position that allows me to leverage my leadership skills, and passion for retail to drive operational excellence and elevate the customer experience.
Overview
13
13
years of professional experience
Work History
Overnight Stocker (2010)
Petco Animal Supplies Stores Inc.
Manhattan, NY
12.2010 - 08.2012
- Organized storage areas by stacking boxes in an efficient manner.
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
Customer Service Manager (2011)
Petco
Manhattan, NY
08.2012 - 07.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Contributed in effective rewards program to recognize high-performing employees.
- Accountability for donation percentage.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Dog and Cat Manager (2012)
Petco
Manhattan, NY
07.2013 - 06.2014
- Proper food rotation.
- Plano-o-grams and reset merchandising.
- Maintaining Brand Standards
- Suggestive and Solution Based Selling
Inventory and Pricing Manager (2013)
Petco
Manhattan, NY
06.2014 - 05.2015
- Initiated price changes on tags based on current pricing information provided by management team members.
- Plan-o-grams
- Reported any discrepancies between actual items received and expected items to supervisors.
- Researched discrepancies in orders to resolve them quickly and efficiently. (receiving/working truck)
Companion Animal Manager (2015)
Petco
Franklin, TN
05.2015 - 11.2017
- Ensured proper nutrition, health, housing and husbandry practices were followed.
- Live animal ordering and shrink controls
- Vet Expenses and budgeting
- Communicated effectively with colleagues regarding animal care concerns.
Assistant Manager (2016)
Petco
Bellvue, TN
11.2017 - 12.2020
- Increase pet services total sales.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed and implemented strategies to increase brand awareness and reach target audiences.
General Manager (2020)
Petco
Dickson, TN
12.2020 - 12.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Petco
Hermitage, TN
12.2021 - 06.2022
Sales Advisor Leader On Duty (2022)
Petco
Clarksville, TN
06.2022 - Current
- Actively sought out new methods for enhancing the customer experience.
- Assist Guest in proper selection of merchandise in accordance with their identified needs.
- Assessed customer service needs through customer feedback.
- Greeted customers and answered any questions they had about the store's products and services.
Caregiver
Care.com Inc
Clarksville, TN
05.2023 - Current
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Assisted with homework, tutoring and school projects as needed.
Skills
- Expense Controls
- Customer Service
- Inventory Management
- Recruitment and Hiring
- Performance Improvement
- Sales Development
- Coaching and Mentoring
- Performance Monitoring
- POS systems
- Visual Merchandising
Accomplishments
- District Inventory Control Champion (2019)
- Employee Of The Month
- Dog Training Sales Award
- Top Donation Award
- Top Dawg VCP Sign Ups
References
- Jenna Booth - 931-305-3186
- Jed Cothren - 217-926-2729
- Paul Osbourne - 941-893-7971
- Neshaszda Wright - 770-896-8718
- James Crawford- 615-879-4818
Timeline
Caregiver
Care.com Inc
05.2023 - Current
Sales Advisor Leader On Duty (2022)
Petco
06.2022 - Current
General Manager
Petco
12.2021 - 06.2022
General Manager (2020)
Petco
12.2020 - 12.2021
Assistant Manager (2016)
Petco
11.2017 - 12.2020
Companion Animal Manager (2015)
Petco
05.2015 - 11.2017
Inventory and Pricing Manager (2013)
Petco
06.2014 - 05.2015
Dog and Cat Manager (2012)
Petco
07.2013 - 06.2014
Customer Service Manager (2011)
Petco
08.2012 - 07.2013
Overnight Stocker (2010)
Petco Animal Supplies Stores Inc.
12.2010 - 08.2012
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