Chasity Warren
Jackson,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Community Choice Financial Inc.
03.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Continuously updated knowledge on industry trends and regulations through professional development activities.
- Conducted thorough reviews of financial data for precise analysis of clients'' financial health prior to granting loans.
- Provided tailored loan solutions that best fit clients'' needs, leading to higher client retention rates.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Improved loan application processing by streamlining documentation and verification procedures.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Effectively managed time and resources to maintain a high level of productivity while ensuring attention to detail in every aspect of the loan process.
- Maintained compliance with industry regulations and company policies during the entire loan process.
- Supported marketing initiatives through targeted promotions, increasing loan product awareness among potential clients.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Utilized risk management strategies to attain high loan approval rates.
- Assisted customers with completing loan applications and other paperwork.
Accounts Payable Clerk
Cadillac Of Jackson
10.2023 - 03.2024
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Evaluated financial records to detect errors and discrepancies.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Registered transactions and data on accounting database to track history and safeguard information.
- Reconciled bank accounts to verify accuracy of cash records.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Entered figures using 10-key calculator to compute data quickly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Gathered, evaluated and summarized account data in detailed financial reports.
Transfer Specialist
Mv Realty
02.2021 - 10.2023
- Streamlined transfer processes for reduced turnaround time and increased accuracy.
- Exceeded performance goals by effectively prioritizing tasks according to urgency and importance.
- Stayed current on industry trends and changing regulations to ensure continued compliance in all transfers.
- Navigated complex transactions confidently by applying extensive knowledge of financial products, markets, regulations, and counterparties involved in transfers.
- Enhanced customer satisfaction by efficiently processing and validating transfer requests.
- Maintained accurate records of all transfers, adhering to strict confidentiality requirements.
- Provided detailed reports on transfer activity for management review and decision-making purposes.
- Assisted in the development of new transfer policies and procedures, working closely with management to ensure seamless integration into existing workflows.
- Managed high-volume transfer caseloads, ensuring timely completion and compliance with regulations.
- Collaborated with team members to resolve complex transfer issues and provide exceptional service.
- Reduced errors in transfer documentation through thorough review processes before submission for approval.
- Increased operational efficiency within my department by proactively suggesting enhancements to our existing databases and software tools.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
Billing Agent
Conduent
01.2017 - 02.2021
- Pursued and processed payments for outstanding balances.
- Achieved a high level of accuracy in invoice preparation through meticulous attention to detail and careful data entry.
- Streamlined collection processes by setting up automated payment reminders for overdue accounts.
- Worked effectively under pressure to meet tight deadlines, prioritizing tasks according to urgency and importance.
- Analyzed payment discrepancies between invoices issued vs received payments, rectifying any errors promptly.
- Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
- Managed multiple priorities simultaneously during peak times without compromising quality or timeliness of work delivery.
- Updated accounts with latest personal details and payment information.
- Improved billing accuracy by conducting thorough reviews of invoices and account statements.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Developed and maintained billing procedures to make timely payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
Education
High School Diploma -
Lanier High School
Jackson, MSDental Assisting Certifications - Dental Assisting
Delta Technical College
Horn Lake, MS06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Data Entry
- Computer Proficiency
- Problem Resolution
- Microsoft Excel
- Payment Processing
- Money handling abilities
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- Prioritization
- Building rapport
- Clerical Support
- Customer Education
- Product Sales
- Product and service solutions
- Sales expertise
- Recordkeeping strengths
- Service Upselling
- Product Promotion
- Service standard compliance
- Customer Assistance
- Telephone and email etiquette
- Effective Communication
- Loan Servicing
- Customer Support
- Payment Scheduling
- Documentation Review
- Loan Underwriting
- Team Player
- Friendly
- Cash Handling
Certification
- CNP - Certified Notary Public
Timeline
Customer Service Representative
Community Choice Financial Inc.
03.2024 - Current
Accounts Payable Clerk
Cadillac Of Jackson
10.2023 - 03.2024
Transfer Specialist
Mv Realty
02.2021 - 10.2023
Billing Agent
Conduent
01.2017 - 02.2021
High School Diploma -
Lanier High School
Dental Assisting Certifications - Dental Assisting
Delta Technical College
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