Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Chasity Brown

Chasity Brown

Honaker,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

AT&T Mobility
01.2016 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled customer inquiries and suggestions courteously and professionally.

Claims Adjuster

Geico
01.2018 - 05.2019
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Streamlined the claims process by effectively coordinating with repair shops and rental car companies.

Customer Service

Geico
03.2016 - 01.2018
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.

Education

Some College (No Degree) - Business Management

Southwest Virginia Community College
Richlands, VA

High School Diploma -

Richlands High School
Richlands, VA
05.1997

Skills

  • Call Management
  • Policy Interpretation
  • Customer Education
  • Authorization Management
  • Product Knowledge
  • Claim Processing
  • Fraud Detection
  • Insurance Knowledge
  • Policy Understanding
  • Client Interviews
  • Customer Service
  • Insurance Claim Forms Review

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide. 2017 Geico Gold Chairmen's Club Award. I was number 4 in the Company.

References

Available upon request.

Timeline

Claims Adjuster

Geico
01.2018 - 05.2019

Customer Service

Geico
03.2016 - 01.2018

Customer Service Representative

AT&T Mobility
01.2016 - Current

Some College (No Degree) - Business Management

Southwest Virginia Community College

High School Diploma -

Richlands High School

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Chasity Brown