Chasity Flanders
Sr. Program Manager, Go-To Market
Aliso Viejo,CA
Overview
16
16
years of professional experience
Work History
Sr. Program Manager, Go-To-Market
Genesys
12.2018 - 10.2022
- Responsible for measuring and driving the performance of Go-To-Market programs - including key performance metrics, production, quality and c-level communication including QBR's, program reporting and formal presentations.
- Delivered data-driven and user-friendly solutions supporting Sales, Marketing, and Strategic Business Planning leveraging innovative system and process design
- Monitored M&A Synergy executions for Soundbite and InIn acquisitions resulting in multi-million dollar savings
- Created custom solutions by utilizing Salesforce and AHA software systems across all corners of the Sales, Product, and Marketing organization and processes.
- Implemented new product launch plans with a plan to complete the pre, during, and post-launch ramp of the new product to ensure a successful sales ramp.
Sr. Project Manager
Genesys
10.2015 - 11.2018
- Responsible for effectively coordinating, leading and communicating with a diverse cross-functional team of internal and external project stakeholders, and third party vendors
- Execute cross-functional, cross-product awareness and coordination of the customer’s service experience, priorities, including but not limited to regular project updates and regular project meetings as outlined in the project plan
- Provide project leadership for customer and partner integrations
- Implement and manage a project governance framework for customer or partner engagements
- Develop, manage and report on project status, schedule and risks
- Create clear and effective internal and customer-facing communication and escalation paths and processes
- Contribute to the development of Genesys’ Project Management best practices.
Executive Assistant
Genesys
08.2012 - 10.2015
- Establishes and leverages highly effective working relationships with executives, co-workers and functional leaders throughout the organization
- Supported three acquisitions by maintaining company confidence and protected business operations by keeping sensitive information confidential and building supportive relationships
- Engages in independent problem solving and decision-making in a complex, changing environment in order to effectively address a wide range of executive support needs
- Oversees scheduling, agenda preparation, gathering and distribution of discussion materials and all logistical considerations for periodic executive team, Board and employee meetings
- Manages on-line calendars and schedules a high volume of meetings involving internal and external participants.
M&A Customer Success Manager
Intralinks
10.2011 - 08.2012
- Collaborate on and validate solutions developed by pre-sales teams as needed
- Intake new projects, consult with clients regarding best use of IntraLinks, develop and document appropriate project plans
- Drive, implement and oversee all project activity
- Proactive, consultative client ownership: anticipating client reactions and responding accordingly, managing internal and external expectations and crises, gathering feedback, training users, preparing for, leading and following up on meetings in person and by phone, engaging in ongoing follow-ups with clients to check in on progress and assure project success, etc
- Ensure client satisfaction while maintaining overall responsibility to IntraLinks’ best interests
- Communicate project status to Sales on an ongoing basis.
Executive Business Administrator
Microsoft
New York, NY
07.2006 - 09.2011
- Proactively managed the calendar of two GMs, making decisions to prioritize requests based on shifting business priorities, allocating the appropriate amount of time, and ensuring that all meeting details are accurate
- Established and maintained effective communication between business units and senior management.
- Prepared presentation and briefing material for status reports to disseminate to internal customer divisions, senior management teams, and stakeholder groups.
- Implemented business processes to streamline daily operations and increase efficiency.
- Coordinated with business management and the executive office to set up meetings, morale events, and rhythm of the business (ROB) activities and assisted with projects as needed
- Manage/coordinate domestic and international travel plans and agendas end-to-end, including management of all logistics and itineraries
- Maintained executive expenses and ensured timely processing and approvals
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Some College (No Degree) - Psychology
New York University
New York, NYSkills
- Program/Project Management
- Business Process Transformation
- Strategy
- Cross-functional Alignment
- Complex Problem Solving
- SaaS
- KPI's
- Waterfall, Agile, Scrum methodologies
- Jira, SFDC, Tableau, MS Power BI, Smartsheet
- Problem Solving
- Detail-Oriented
- Verbal and Written Communication
Timeline
Sr. Program Manager, Go-To-Market
Genesys
12.2018 - 10.2022
Sr. Project Manager
Genesys
10.2015 - 11.2018
Executive Assistant
Genesys
08.2012 - 10.2015
M&A Customer Success Manager
Intralinks
10.2011 - 08.2012
Executive Business Administrator
Microsoft
07.2006 - 09.2011
Some College (No Degree) - Psychology
New York University
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