Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Skilled in performance monitoring, demonstrated by significantly improved accountability and customer service efficiency.
Hi, I’m
Chaslyn Destinee Rivera
Weehawken
Summary
Overview
7
years of professional experience
Work History
Expert Logistics LLC
Operations Manager
07.2022 - 09.2024
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversees the daily operations of the department while managing the duties of different business lines, including truck dispatching and verifying customer pick-up and/or delivery ETAs.
- Establishes and maintains credible, professional relationships with customers, internal employees, and external trailer drivers.
Selective Vanlines
Dispatcher Coordinator
05.2020 - 07.2022
Job overview
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Managed high call volumes while maintaining composure and professionalism under pressure.
Hoboken Housing Authority
Intake Officer
06.2017 - 12.2020
Job overview
- Providing applicants with packets and instructions on filling out the paperwork for eligibility as well as acquiring the relevant documents and preserving records of new clients.
- Utilized strong listening skills when interacting with tenants, allowing them to feel heard and understood during the intake process.
- Answers all incoming calls and redirects them; answers tenant questions and arrange conferences with Executive Director.
- Maintain an up-to-date log of employees' availability and location.
Education
New Jersey City UniversityJersey City
Bachelor of Arts from Psychology
06-2021
University Overview
Minor in Criminal Justice
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- Performance monitoring
Timeline
Operations Manager
Expert Logistics LLC
07.2022 - 09.2024
Dispatcher Coordinator
Selective Vanlines
05.2020 - 07.2022
Intake Officer
Hoboken Housing Authority
06.2017 - 12.2020
New Jersey City University
Bachelor of Arts from Psychology
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