Chassidy Sowersby
Austin,TX
Summary
Reliable, hardworking, proactive and hospitable. Able to work autonomously or in team. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender / Cocktail Waitress
Yellow Rose Cabaret
Austin, TX
07.2023 - 11.2023
- Calculated charges, issued table checks and collected payments from customers.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Upsold customers from shelf to premium brands to help boost sales.
- Arranged bottles and glasses behind bar to make attractive displays.
Bartender /Server Trainer
Carrabas Italian Grill
Austin, TX
06.2017 - 10.2022
- Provided training for new employees on proper cash handling, customer relations, product knowledge, and other related topics.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Carrier Sales Represensative
Arrive Logistics
Austin, TX
04.2017 - 10.2019
- Shipment tracking: Track and trace shipments to provide real-time updates to customer sales representatives as well as ensuring the load was on track to be on time for scheduled pick up / drop off
- Negotiation: Negotiate rates to ensure cost-effective and efficient transportation
- Coordinated logistics for delivery of goods in accordance with customer requirements.
Assistant Front of House Manager / Shift Leader
Rehoboth Ale House
Rehoboth Beach, DE
06.2011 - 10.2016
- Performed administrative duties such as taking phone calls from vendors or suppliers, ordering supplies and inventory items, creating reports for management.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Handled complaints, settled disputes and resolved customer conflicts.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Diploma - Required courses
Penn Manor Highschool
Millersville, PA06.2011
Some College (No Degree) - Addiction Counseling
Southern New Hampshire University
Skills
- Complaint Resolution
- Wine and Liquor Expertise
- Inventory
- Scheduling
- Quality Control
- Multi-Task Management
- Payment Processing
- Suggestive Selling
- Customer Service Expertise
- Identification Verification
- TABC & Food Handler regulations and guidelines
Certification
- TABC
- Food Handlers
References
References available upon request.
Timeline
Bartender / Cocktail Waitress
Yellow Rose Cabaret
07.2023 - 11.2023
Bartender /Server Trainer
Carrabas Italian Grill
06.2017 - 10.2022
Carrier Sales Represensative
Arrive Logistics
04.2017 - 10.2019
Assistant Front of House Manager / Shift Leader
Rehoboth Ale House
06.2011 - 10.2016
Diploma - Required courses
Penn Manor Highschool
Some College (No Degree) - Addiction Counseling
Southern New Hampshire University
- TABC
- Food Handlers
Similar Profiles
Kiersten NelsonKiersten Nelson
Personal Assistant at the Yellow Rose Wedding PlanningPersonal Assistant at the Yellow Rose Wedding Planning
James WilsonJames Wilson
Crew Chief at Yellow Rose Mapping LLCCrew Chief at Yellow Rose Mapping LLC
Justin MendozaJustin Mendoza
Butcher at Yellow Rose Meat MarketButcher at Yellow Rose Meat Market