Chassidy Sowersby
Austin,TX
Summary
Reliable, hardworking, proactive and hospitable. Able to work autonomously or in team. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender / Cocktail Waitress
Yellow Rose Cabaret
Austin , TX
2023.07 - 2023.11
- Calculated charges, issued table checks and collected payments from customers.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Upsold customers from shelf to premium brands to help boost sales.
- Arranged bottles and glasses behind bar to make attractive displays.
Bartender /Server Trainer
Carrabas Italian Grill
Austin , TX
2017.06 - 2022.10
- Provided training for new employees on proper cash handling, customer relations, product knowledge, and other related topics.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Carrier Sales Represensative
Arrive Logistics
Austin , TX
2017.04 - 2019.10
- Shipment tracking: Track and trace shipments to provide real-time updates to customer sales representatives as well as ensuring the load was on track to be on time for scheduled pick up / drop off
- Negotiation: Negotiate rates to ensure cost-effective and efficient transportation
- Coordinated logistics for delivery of goods in accordance with customer requirements.
Assistant Front of House Manager / Shift Leader
Rehoboth Ale House
Rehoboth Beach , DE
2011.06 - 2016.10
- Performed administrative duties such as taking phone calls from vendors or suppliers, ordering supplies and inventory items, creating reports for management.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Handled complaints, settled disputes and resolved customer conflicts.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Diploma - Required courses
Penn Manor Highschool
Millersville, PA06.2011
Some College (No Degree) - Addiction Counseling
Southern New Hampshire University
Skills
- Complaint Resolution
- Wine and Liquor Expertise
- Inventory
- Scheduling
- Quality Control
- Multi-Task Management
- Payment Processing
- Suggestive Selling
- Customer Service Expertise
- Identification Verification
- TABC & Food Handler regulations and guidelines
Certification
- TABC
- Food Handlers
References
References available upon request.
Timeline
Bartender / Cocktail Waitress
Yellow Rose Cabaret
2023.07 - 2023.11
Bartender /Server Trainer
Carrabas Italian Grill
2017.06 - 2022.10
Carrier Sales Represensative
Arrive Logistics
2017.04 - 2019.10
Assistant Front of House Manager / Shift Leader
Rehoboth Ale House
2011.06 - 2016.10
Diploma - Required courses
Penn Manor Highschool
Some College (No Degree) - Addiction Counseling
Southern New Hampshire University
- TABC
- Food Handlers
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