CHASSADY SMITH-MARCHELLO
22630 Rosey Heights Trail Tomball,TX
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Restaurant Technologies Inc.
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
Customer Service Representative
IBEX Global
08.2022 - 02.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Credit Services Specialist
Charter Communications
10.2018 - 03.2020
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Positively engaged with customers and maintained professional appearance as company representative.
Collections
Account Control Technology
11.2015 - 04.2018
- Exceeded monthly goals for recovered revenue, showcasing dedication and effectiveness in collections efforts.
- Managed accounts receivable collections efforts, decreasing outstanding balances owed to the company.
- Leveraged industry best practices in managing daily operations of the collections department effectively.
Customer Service Representative
Sitel
10.2013 - 10.2015
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Central High School
San Angelo, TXSkills
- Data entry
- Collections and recovery tactics
- Inbound customer service
- Technical Equipment Troubleshooting
- Database search and data entry skills
- Billing systems and software
Timeline
Customer Care Representative
Restaurant Technologies Inc.
03.2023 - Current
Customer Service Representative
IBEX Global
08.2022 - 02.2023
Credit Services Specialist
Charter Communications
10.2018 - 03.2020
Collections
Account Control Technology
11.2015 - 04.2018
Customer Service Representative
Sitel
10.2013 - 10.2015
High School Diploma -
Central High School
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