Chassady Stephens Chavez
Rio Rancho
Summary
Experienced Medical Assistant with strong scheduling and customer management skills. Skilled in patient relations and office management as a friendly Medical Receptionist. Proficient in using the AviMark scheduling system to efficiently manage a high volume of 280 patients weekly. Known for exceptional organization and accuracy in managing patient flow. Also, brings seven years of experience as a Program Supervisor in the nonprofit sector, demonstrating dedication, focus, and exceptional skills in prioritizing, organizing, and effectively communicating to achieve project goals.
Overview
14
14
years of professional experience
Work History
Lead Veterinary Receptionist
Cottonwood Animal Clinic
08.2022 - 08.2023
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered data from pet records and office visits into computer system.
- Supported office staff and operational requirements with administrative tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Program Supervisor
Families and Youth, Inc.-Americorps
10.2009 - 07.2017
- Oversaw telephone operations, including answering calls, providing information, taking messages, and directing calls to appropriate staff.
- Developed and maintained databases, and accurately entered program information.
- Operated and maintained office equipment, such as fax machines, copiers, and multi-line phone systems.
- Organized and maintained personal and program files in accordance with agency policies and procedures.
- Managed financial operations, including collecting and depositing funds, maintaining records of collections and disbursements, and ensuring budget accuracy.
- Managed the full cycle of hiring, including screening, interviewing, and selecting applicants.
- Supervised and supported staff members in the delivery of in-school and out-of-school services.
- Conducted regular program reviews to assess program development, track key performance indicators, and ensure goals were met.
- Conducted regular meetings with Site Supervisors to discuss program progress, identify needs, and develop solutions.
- Collaborated with Site Supervisors in the development and planning of community service projects, training initiatives, and bi-weekly meetings.
- Assisted Site Supervisors in ensuring program compliance with all state regulations and guidelines.
- Assisted and supervised the Program Assistant with invoice billing processes and fee collection.
- Provided ongoing direction and leadership for program operations, ensuring efficiency and effectiveness.
- Scheduled and led staff meetings to discuss new ideas, provide program updates, and communicate milestones to participants.
- Directed a team of 25-30 personnel, overseeing records management, performance evaluations, and quality assurance measures.
- Designed and implemented a comprehensive program implementation and maintenance plan.
- Managed volunteer programs focused on providing community services to underserved populations.
- Monitored program performance and outcomes to ensure the successful delivery of services and achievement of objectives.
Education
(AA) - Liberal Art, arts and Humanities
Cerro Coso Community College
12.2019
(AA) - Liberal Arts, Behavior, and Social Sciences
Cerro Coso Community College
12.2019
Skills
- Strong organizational abilities
- Proficient in managing multiple tasks
- Team collaboration skills
- Effective client engagement
- Financial transaction processing
- Efficient patient record management
- Meeting schedule management
- Financial documentation handling
- Systematic file arrangement
- Patient-centered care
- Experience with AviMark software
- Room preparation
Timeline
Lead Veterinary Receptionist
Cottonwood Animal Clinic
08.2022 - 08.2023
Program Supervisor
Families and Youth, Inc.-Americorps
10.2009 - 07.2017
(AA) - Liberal Arts, Behavior, and Social Sciences
Cerro Coso Community College
(AA) - Liberal Art, arts and Humanities
Cerro Coso Community College
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