Chassedy Hamlin
Florence
Summary
Professional marketing leader prepared to drive strategic initiatives and elevate brand presence. Proven ability to lead cross-functional teams, develop impactful campaigns, and adapt to evolving market demands. Strong focus on collaborative efforts, fostering innovation, and achieving measurable results. Skilled in digital marketing, brand management, and data-driven decision-making, ensuring consistent growth and success.
Overview
20
20
years of professional experience
Work History
Hazard Insurance Processor
Assurant Solutions
01.2010 - 12.2010
- Reviewed various types of insurance documents
- Updated hazard insurance lines on the clients servicing system
- Verified policies contained acceptable coverage
- Disbursed premium payments from escrow account
- Made 30-45 outbound calls to insurance agencies and companies
- Received 5-10 incoming calls from insurance agencies and companies
- Updated insurance policies
- Obtained missing information
- Performed maintenance as necessary for policy changes, letters, notices etc
Claims Analyst I
Blue Cross Blue Shield of South Carolina
01.2005 - 12.2010
- Processed daily, 150 insurance claims & payments daily using CMMS system
- Researched and resolved 200-230 claim edits and deferrals
- Verified that all claims were coded and keyed correctly
- Coordinated with internal departments to update patient information
- Identified and routed claims
- Reported fraud and abuse situations
Executive Administrative Assistant
Allen University
07.2024 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Executive Marketing Director
Favor of God International Worship Center
01.2012 - Current
- Effectively communicate with members to keep accurate records
- Assist with branding, advertising, and marketing
- Report analytical metrics of social media performance
- Create marketing campaigns including social media which increase followers daily
- Order office supplies and equipment
- Coordinate scheduling for events
- Prepare annual reports
- Schedule board meetings and record minutes
- Prepare information packets
- Coordinate travel arrangements for speaking engagements
- Set up counseling meetings and other appointments
- Maintain petty cash with accurate records and receipts
- Pay all incoming invoices as well as disburse checks
- Developed compelling presentations to secure C-level buy-in for strategic initiatives.
Customer Service Phone Advocate (Part-Time)
Blue Cross Blue Shield of South Carolina
01.2023 - 12.2023
- Ensured effective customer relations
- Responded accurately, timely and courteously to telephone inquiries
- Initiated minor /clerical adjustments based on request
- Processed adjustments
- Performed other research as needed to resolve inquiries
- Coordinated with other departments to resolve problems
- Responded to researches with priority inquiries and special projects required by management
- Provided feedback to management regarding customer problems, questions and needs
- Maintained accurate records on complaints and other customer comments
- Followed through on complaints until resolved
- Maintained basic knowledge of quality work instructions and company policies
- Assisted with process improvements through the recommendation of changes in procedures and techniques
- Maintained all departmental productivity, quality, and timeliness standards
- Identified and promptly reported suspected fraudulent activities and system errors to the appropriate departments
Marketing Intern
WebsterRogers, LLP
01.2016 - 12.2017
- Assisted marketing team in daily administrative tasks
- Helped distribute marketing materials
- Managed and updated company database
- Helped organize marketing events
- Assisted with the set up events
- Created PowerPoints and spreadsheets with Excel
- Created firm News Brief
- Updated Employee Biographies
- Managed promotional material inventory
- Updated Firm of upcoming networking events
- Edited new hire photos
Senior Lead Operations Specialist-Compliance Auditor
JP Morgan Chase
01.2014 - 12.2014
- Promoted to this position to assist with upper level tasks such as phone conferences, group chats and run reports
- Accomplished compliance work requirements by orienting, training, assigning, scheduling and guiding auditors
- Conducted audits of loans and encountered data for accuracy, completeness and compliance with procedures
- Reviewed a designated percentage of processed claims for accuracy in accordance with established performance standards
- Communicated training issues to management as identified through audits and adjustments
- Provided Professional, accurate and appropriate feedback to claims processors via the client audit database documentation system
- Identified and defined issues, developed criteria, reviewed and analyzed
- Performed various other duties assigned by management
Operations Senior Specialist-Name Change
JP Morgan Chase
01.2011 - 12.2013
- Analyzed mortgage documents and system requests from borrowers to determine loan requirements
- Researched and defined investor and agency guidelines and requirements
- Processed transactions which may include requests for name change, qualifying and non-qualifying assumptions, Unauthorized Transfers and VA Divorce
- Investigated, documented and communicated information to customers in writing and by phone
- Evaluate, calculate and utilize drawn information to determine qualification on Transaction, Collateral (including appraisal evaluations), Borrower, Income, Credit, and Assets
- Identified and analyzed risk and fraudulent activity associated with transaction
- Inspected and communicated determination to appropriate parties
- Updated servicing system with new borrower information
- Met established production and quality goals within the department
Customer Service Representative II
Blue Cross Blue Shield of South Carolina
01.2010 - 12.2011
- Researched & responded to 50-65 telephone and/or written inquiries daily
- Identified incorrectly processed claims, completed the adjustment and reprocessing action
- Identified complaints and inquiries of a complexity level
- Identified and reported fraud and abuse situations
- Forwarded missing information over to various departments
- Mailed out forms as needed
- Ensured members had a clear understanding about their coverage
- Ensured member's information was escalated to have updated in a timely manner
Education
B.B.A. - Marketing
Francis Marion University
Florence, SCA.S. - Business Marketing, Business Management, Certificate in Accounting, Retail Merchandising
Florence Darlington-Technical College
Florence, SCSkills
- Microsoft Office
- Project
- Excel
- Microsoft Office Suite
- Adobe Photoshop/Lightroom
- Data-driven decision making
- Creative direction
- CRM management
- Media planning
- Marketing analytics
Timeline
Executive Administrative Assistant
Allen University
07.2024 - Current
Customer Service Phone Advocate (Part-Time)
Blue Cross Blue Shield of South Carolina
01.2023 - 12.2023
Marketing Intern
WebsterRogers, LLP
01.2016 - 12.2017
Senior Lead Operations Specialist-Compliance Auditor
JP Morgan Chase
01.2014 - 12.2014
Executive Marketing Director
Favor of God International Worship Center
01.2012 - Current
Operations Senior Specialist-Name Change
JP Morgan Chase
01.2011 - 12.2013
Hazard Insurance Processor
Assurant Solutions
01.2010 - 12.2010
Customer Service Representative II
Blue Cross Blue Shield of South Carolina
01.2010 - 12.2011
Claims Analyst I
Blue Cross Blue Shield of South Carolina
01.2005 - 12.2010
A.S. - Business Marketing, Business Management, Certificate in Accounting, Retail Merchandising
Florence Darlington-Technical College
B.B.A. - Marketing
Francis Marion University
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