Chassidy Calderon
Kissimmee,FL
Summary
Dedicated professional committed to providing exceptional assistance to team members and clients. Highly skilled in coordinating appointments, organizing mail, and collecting messages for smooth office communication. Known for maintaining a positive and upbeat attitude, with a strong ability to build and foster relationships.
Overview
6
6
years of professional experience
Work History
Escalations Representative
Wells Fargo
10.2020 - 07.2023
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Support internal and external customers with inquiries and complaints regarding financial products and services
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with the internal company requirements and standards
- I interact with internal and external customers, as well as determine appropriate course of action.
Front Desk Receptionist
University Diagnostic Institute
04.2019 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Scheduled, coordinated and confirmed appointments and meetings
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Organized, maintained and updated information in computer databases.
Call Center Representative
Chase Bank
09.2017 - 04.2019
- Described the credit card product, benefits, billing, and payment processing to the customer
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered exceptional customer service to every customer by creating welcoming and positive experiences while also leveraging extensive knowledge of the products and services
Education
High School Diploma -
Gateway High School
Kissimmee, FL05.2012
Skills
- MS office
- Account management
- Inbound Phone calls
- Customer Service
- Goal-oriented mindset
- Data entry proficiency
- Client Relationship Building
- Staff Training
- Records Management
- Paperwork Processing
- Technical Troubleshooting
- Business growth and retention
Timeline
Escalations Representative
Wells Fargo
10.2020 - 07.2023
Front Desk Receptionist
University Diagnostic Institute
04.2019 - 02.2020
Call Center Representative
Chase Bank
09.2017 - 04.2019
High School Diploma -
Gateway High School
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