CHASSIDY JOHNSON
Pine Hill
Summary
Dedicated Customer Service professional with a strong knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Excellent in oral and written communication, active listening, and analytical problem-solving skills. Experienced in verifying insurance benefits and creating patient documentation while following HIPAA guidelines.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Teleperformance USA
01.2023 - 02.2025
- Handled customer inquiries and suggestions courteously and professionally
- Utilized customer service software to manage interactions and track customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Processed customer service orders promptly to increase customer satisfaction
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Data Entry Representative
Sedgwick
06.2020 - 01.2023
- Analyzed and addressed escalated claims to resolve issues quickly
- Updated claims system to track claim status and provide relevant information
- Followed up with customers on unresolved issues, ensuring a professional and empathetic approach
- Developed and implemented strategies to improve claim processes and maintain HIPAA compliance
Inbound Call center Agent
Sitel
05.2019 - 06.2020
- Answered high volume of inbound calls per shift, providing product and service information
- Responded to customer inquiries via telephone, email, and live chat, following standard operating procedures
- Handled complex transactions and performed extensive research to resolve customer inquiries
Education
High School Diploma -
Wilcox Central High
Camden, Al05.2019
Skills
- Leadership Skills
- Microsoft Excel
- Ability to Multitask
- Computer Skills
- Microsoft Office
- Customer Service
- Type 50 wpm
- Data Entry
- Good communication skills
- Customer relations
Timeline
Customer Service Specialist
Teleperformance USA
01.2023 - 02.2025
Data Entry Representative
Sedgwick
06.2020 - 01.2023
Inbound Call center Agent
Sitel
05.2019 - 06.2020
High School Diploma -
Wilcox Central High
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