Chassidy Leavell
Helena,AL
Summary
A highly motivated, career-minded individual, who accepts challenges and thrives in an environment that allows for open communication and the expression of ideas.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
26
26
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines
05.2024 - Current
- Ensure safety is always the focus
- Lead over 40 ramp agents to safely ensure on time arrivals and departures of aircraft
- Observe and offer guidance that compliance procedures are followed
- Delivering communications to convey important updates
- Foster a culture of inclusion, recognition and support of a safe work environment
- Actively coordinate with all departments to maintain station on time performance, employee morale and customer satisfaction
- Ensure all equipment is maintained and available for the operation
- Meet or exceed performance goals through effective decision making, monitor and assign flights, assign and track agents for training compliance
- Maintain a safe working environment by keeping it our focus, conducting briefings and discussing concerns prior to each flight’s arrival
- Review and ensure accurate delay coding
- Establish a sound working environment that is built upon respect and open communication
- Award daily OT that is needed amongst the TWU workgroups
- Ensure accuracy of exception logs and update/submit daily
- Reconcile station PCard in SAP Concur
- Assist Station Manager with attending airport and operational meetings
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
General Manager
American Airlines
08.2012 - 06.2022
- Exceed station goals in all areas year over year by 10%
- Ensure station operational and safety goals are met through mentoring, coaching and accountability
- Maintain continuous oversight of station customer service, baggage service and ramp operation
- Create employee schedules that provide the best operational coverage with minimal overtime requirements
- Evaluate, identify, and recommend process improvement changes to maximize operational performance and minimize risks
- Preserve integrity and ethical values as it relates to audits, compliance, delay coding, MBR and regulatory mandates
- Act as liaison between American, TSA, Airport Authority and business partners by creating relationships based on open communication, respect and trust
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Launched staff engagement, gender diversity and cultural programs that increased operational quality
- Managed budget implementations, employee evaluations, and contract details
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
Supervisor Airport Services
Continental Airlines/United Airlines
07.1999 - 05.2012
- Managed staffing and daily assignments in all areas of the operation
- Effectively used the ETA system to ensure the integrity of the stations operation and payroll by inputting day trades, vacations, work schedules, and overrides in ETA daily or as needed basis
- Actively participated in the development of employees through the coaching and counseling of employees in regards to performance and attendance concerns
- Set forth a plan of action and communicated said plan with team members in regard to oversold flights, compensation, and protection
- Assisted passengers in resolution of problems that arose due to oversold flights, customer service concerns, and baggage service issues during the course of the day attempting to find a solution that would not only resolve the customers concerns but protect the integrity of Continental’s product
- Ensured the proper and timely completion of all over sale reports, delay reports, and station reports
- Assisted in the bid development, distribution, and implementation
- Performed monthly ticket stock inventory report
- Responsible for the monthly account coding and use of my station purchasing card
- Monitor and ensure that all station controls were in place and adhering to Continental Airlines’ policies
- Act as a liaison between Continental’s management team and TSA as well as Continental’s vendors and supplier
- Held numerous leadership positions throughout the network during tenure
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity
Education
Skills
- Effective leader
- Staff training/development
- Relationship building
- Goal setting
- Safety Champion
Accomplishments
As a General Manager, I have transformed two low performing stations into the top performing station within their region.
Timeline
Ramp Supervisor
Southwest Airlines
05.2024 - Current
General Manager
American Airlines
08.2012 - 06.2022
Supervisor Airport Services
Continental Airlines/United Airlines
07.1999 - 05.2012
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