Chassidy Lenn
Kokomo,IN
Summary
Highly skilled Brand Ambassador, Surgery Counselor and Opthalmic Technician and Scribe with a combined 5 years of expertise in marketing initiatives, efficient scheduling and patient services as well as excellent workflow management.
Overview
12
12
years of professional experience
Work History
Brand Ambassador
BrewCo Marking Group
01.2022 - Current
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Greeted customers warmly and pleasantly answered inquiries.
- Worked with team to achieve sales goals for products.
- Maintained clean, organized and professional work environment.
Surgical Services
Ascension Medical Group
08.2023 - 03.2024
- Assessed customer needs and promoted company products and services.
- Provided direct patient services following documented routines and accepted procedures.
- Identified appropriate treatment resources and recommended patients for these services.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for General Surgeons.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Educated patients on recovery methods and times.
Surgery Counselor, Ophthalmic Scribe, Ophthalmic Technician
Eye Physicians Inc.
01.2019 - 01.2022
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for Opthalmologists.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Accompanied physicians through day in fast-paced, stressful environments.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Assembly Line Worker
Subaru of Indiana Automotive
01.2016 - 01.2019
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assisted quality assurance by inspecting items and removing defective parts.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Followed outlined specifications to implement assembly plans.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Followed protocols to enhance protection and maintain safe work environment.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Utilized safety devices and procedures to protect personnel and equipment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Sales Lead
Pier 1 Imports
01.2014 - 01.2016
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Stayed current on company offerings and industry trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Hostess
Texas Roadhouse
01.2013 - 01.2014
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Completed daily side work and opening and closing duties without fail.
Education
Undergraduate - Elementary Education
Indiana University Kokomo
Kokomo, INCore 40 Diploma - undefined
Western High School
Russiaville, INSkills
- Marketing
- Customer Engagement
- Effective communicator
- Brand Awareness
- HIPAA Compliance
- Schedule Coordination
- Documentation abilities
- Professionalism
- Attention to Detail
- Task Prioritization
- Effective Communication
Employment Objective
A part-time or full-time position that would utilize my experience in outstanding customer service and marketing, patient care, management, leadership, and organization.
Activities
- Kokomo Humane Society Volunteer, 2012-2015
- Chapel Hill Volunteer Soccer Coach, 2012-2013
- Kokomo Soccer Club Assistant Coach, 2017
- Small Business Owner at Cozy Creations, 2022
References
Available Upon Request
Timeline
Surgical Services
Ascension Medical Group
08.2023 - 03.2024
Brand Ambassador
BrewCo Marking Group
01.2022 - Current
Surgery Counselor, Ophthalmic Scribe, Ophthalmic Technician
Eye Physicians Inc.
01.2019 - 01.2022
Assembly Line Worker
Subaru of Indiana Automotive
01.2016 - 01.2019
Sales Lead
Pier 1 Imports
01.2014 - 01.2016
Hostess
Texas Roadhouse
01.2013 - 01.2014
Undergraduate - Elementary Education
Indiana University Kokomo
Core 40 Diploma - undefined
Western High School
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