Chassidy Milner
Rockyhill,CT
Summary
Knowledgeable and dedicated customer service professional with 10 years of extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
11
11
years of professional experience
Work History
Patient Representative
Middlesex Hospital Outpatient Center
12.2022 - Current
- Verified any changes or data updates to patient records and checked insurance information at each appointment
- Informed patients of excessive wait times and offered to reschedule appointments
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Answered patient assistance calls, assessed needs and offered qualified support
- Followed document protocols to safeguard confidentiality of patient records
- Organized patient records and database to facilitate information storage and retrieval.
Scheduling Coordinator
Brookdale Senior Living
06.2021 - 11.2022
- Supervises direct care staff as delegated by manager/supervisor
- Ensured associate schedules are communicated/distributed to all associates a minimum of one week in advance (or longer as required by your individual agency)
- Effectively managed and communicated all changes in resident/client needs to associates as updates are made to the contract and plan of care
- Manages on-call/after-hours business needs as assigned
- Effectively communicated all staffing shortages and additional staffing needs to supervisor
- Effectively operated and maintained corporate scheduling and billing computer system according to company guidelines and best practices
- Completed daily billing in a timely manner, ensuring state and SOX compliance regulations are followed in regards to billing practices
- Responsible for completing review and reconciliation of billing on a weekly basis
- Ensured billing information is completed and corrected prior to finalizing monthly resident billing
- Maintained positive relationships and rapport with co-workers, residents, family members and community personnel
- Effectively maintained client chart/documentation and filing practices as per company guidelines and best practices
- Completed other duties as assigned
- Covered BAH cases in the event that care associates cannot be secured to provide services to client(s)
- Managed on-call/after office hours and weekend’s business needs as assigned.
Patient Care Technician
HARTFORD HOSPITAL
12.2012 - 06.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Answered patient assistance calls, assessed needs and offered qualified support
- Transported patients between rooms and appointments or testing locations
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Assembled admissions pages and added new pages to patients' charts
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
High School Diploma -
Opportunity High School
Hartford, CTNo Degree - Patient Care Associate
Stone Academy
East Hartford, United States04.2013
Skills
- Feeding Assistance
- Vital signs monitoring
- HIPAA Compliance
- Infection prevention
- Patient Education
- Appointment Scheduling
- Reception Management
- Document filing
- Interpreting physician orders
- Payment Collection
- Patient Intake
- Insurance Verification
- Customer Service
- Directing callers
- Office Administration
Additional Information
- Authorized to work in the US for any employer
Timeline
Patient Representative
Middlesex Hospital Outpatient Center
12.2022 - Current
Scheduling Coordinator
Brookdale Senior Living
06.2021 - 11.2022
Patient Care Technician
HARTFORD HOSPITAL
12.2012 - 06.2021
High School Diploma -
Opportunity High School
No Degree - Patient Care Associate
Stone Academy
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