Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Chassidy Sanders

Houston,TX

Summary

Dynamic customer service professional with extensive experience at Wendy's, recognized for enhancing customer satisfaction through effective conflict resolution and cash handling. Proven ability to maintain a clean environment while demonstrating patience and empathy, contributing to improved customer loyalty and operational efficiency. Skilled in POS systems and team collaboration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Cashier

Wendy's
06.2021 - 09.2023
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Customer Service Cashier

AT&T
01.2019 - 06.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Patrol Officer

Signal 88 Security Anderson Security Agency
11.2018 - 05.2020
  • Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
  • Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
  • Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
  • Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Conducted thorough searches of individuals or vehicles when required by departmental policies or legal procedures, preserving evidence for potential prosecution purposes.

Home Health Aide

Humana
04.2015 - 12.2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.

Hotel Housekeeper

Holiday Inn Hotel Sandton
04.2015 - 12.2018
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

Cashier

Jack in the Box
04.2014 - 04.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Teachers Aid

Walkers Daycare
02.2012 - 03.2014
  • Maintained safety and security by overseeing students in recess environments.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.

Host

Olive Garden
06.2009 - 02.2012
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Education

Associate Degree - Medical Billing And Coding

Everest Institute
Houston, TX
02.2020

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Cash register systems
  • Professionalism and courtesy
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • Attention to detail
  • Inventory management
  • Currency counting
  • Order packaging
  • Decision making aptitude
  • Sales expertise
  • Daily reporting
  • Retail merchandising
  • Product recommendations
  • Drawer balancing
  • Point of sale operation
  • Purchase assistance
  • Order verification
  • Reports and documents
  • Point of sale proficiency
  • Records maintenance
  • Identification checks
  • Loyalty program promotion
  • Staff mentoring
  • Payment posting
  • Proficient in software

Accomplishments

  • Promoted to Job Title after only timeframe for exceptional performance.
  • Achieved number% of sales quote.
  • Trained and mentored number employees.
  • Collaborated with team of Number in the development of Project name.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result by introducing Software for Type tasks.
  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.
  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.

Certification

I am certified in medical billing and coding

I have my TABC and Food handlers

I have a security certificate

Timeline

Cashier

Wendy's
06.2021 - 09.2023

Customer Service Cashier

AT&T
01.2019 - 06.2021

Patrol Officer

Signal 88 Security Anderson Security Agency
11.2018 - 05.2020

Home Health Aide

Humana
04.2015 - 12.2018

Hotel Housekeeper

Holiday Inn Hotel Sandton
04.2015 - 12.2018

Cashier

Jack in the Box
04.2014 - 04.2015

Teachers Aid

Walkers Daycare
02.2012 - 03.2014

Host

Olive Garden
06.2009 - 02.2012

Associate Degree - Medical Billing And Coding

Everest Institute

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Chassidy Sanders