Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chassidy Swihart

Akron,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Penguin Point
12.2022 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Graphic Designer

Penguin Point
07.2020 - Current
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Streamlined design processes for increased efficiency and faster project turnaround times.
  • Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.

Administrative Assistant

Rochester Metal Products
10.2022 - 12.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Assembly Line Worker

Da-Lite Screen
04.2019 - 07.2020
  • Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies for correction.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.

Customer Service Representative

TTEC
03.2017 - 03.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

Tippecanoe Valley High School
Akron, IN
10.2013

Skills

  • Product and Service Knowledge
  • Recruiting and Interviewing
  • Employee Performance Evaluations
  • Cost Reduction
  • Employee Scheduling
  • Operations Management
  • Task Delegation
  • Sales Strategies
  • Money Handling
  • Customer Rapport
  • Cost Control

Timeline

Assistant Manager

Penguin Point
12.2022 - Current

Administrative Assistant

Rochester Metal Products
10.2022 - 12.2022

Graphic Designer

Penguin Point
07.2020 - Current

Assembly Line Worker

Da-Lite Screen
04.2019 - 07.2020

Customer Service Representative

TTEC
03.2017 - 03.2018

High School Diploma -

Tippecanoe Valley High School

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Chassidy Swihart