Chassiti King
Houston,TX
Summary
Highly organized and efficient assistant manager, with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
7
7
years of professional experience
Work History
Assistant Manager
The Tox
Houston, TX
11.2023 - Current
- Promoted from Front Desk Manager to Assistant Manager in recognition of strong leadership and operational skills.
- Supervise daily operations, ensuring seamless team coordination, adherence to company standards, and exceptional customer service delivery.
- Lead staff onboarding, training, and scheduling, fostering a positive work environment, and optimizing team productivity.
- Manage inventory control and address customer concerns, ensuring high levels of client satisfaction and retention.
- Develop and implement successful marketing strategies, boosting store revenue, and increasing social media engagement.
- Spearhead community outreach initiatives, enhance client relationships, and elevate brand presence in the local market.
Receptionist / BDC Representative
Audi Dallas
Dallas, TX
06.2019 - 10.2023
- Promoted from BDC Representative to Receptionist due to outstanding customer service performance and leadership.
- Coordinated customer appointments for test drives, service visits, and sales consultations, contributing to a 5% increase in Customer Satisfaction Index (CSI) scores.
- Provided a welcoming and professional environment, greeting customers, and directing them to appropriate departments.
- Fostered strong customer relationships through proactive communication via phone, email, and in-person interactions.
- Conducted outbound calls and emails to follow up on leads, confirm appointments, and promote dealership events and sales.
Receptionist
The Hilton Garden Inn
Dallas, TX
01.2018 - 04.2019
- Delivered exceptional first impressions by greeting guests, and ensuring smooth check-ins and check-outs.
- Managed guest reservations and processed payments accurately, maintaining a high level of operational efficiency.
- Coordinated check-ins for flight attendants, ensuring seamless hotel stays, and excellent service delivery.
- Responded to guest inquiries and directed them to the appropriate departments, ensuring a positive guest experience.
- Effectively resolved guest complaints and concerns, maintaining high levels of customer satisfaction and loyalty.
- Worked closely with housekeeping, maintenance, and management teams to ensure smooth hotel operations and a seamless guest experience.
Education
High School Diploma -
Dallas Can Academy
Dallas, TXSkills
- Leadership and Team Management
- Customer Service Excellence and Guest Retention
- Operations and Inventory Management
- Marketing Strategy and Social Media Engagement
- Communication and relationship building
- Event Planning and Community Outreach
- Problem Solving and Conflict Resolution
- Sales Support and Lead Generation
- Multitasking and Time Management
Timeline
Assistant Manager
The Tox
11.2023 - Current
Receptionist / BDC Representative
Audi Dallas
06.2019 - 10.2023
Receptionist
The Hilton Garden Inn
01.2018 - 04.2019
High School Diploma -
Dallas Can Academy
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