Chassity Briggs
Lancaster,TX
Summary
Experienced Customer Service Rep with over 10 years of experience in providing excellent customer service. Dedicated and skilled in effectively communicating with customers to understand their needs and provide appropriate solutions. A good listener who is able to empathize with customers and ensure their satisfaction. Looking to join a stable and profitable organization where one can contribute their business experience and be a valuable member of a team. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Admin
PfsWeb
10.2017 - Current
- Handled administrative and customer service duties for Chanel
- Processed refunds, filed lost orders through FedEx/UPS, and conducted package reroutes
- Seasonal supervisor and part of the escalation team
- Handled inbound and outbound phone calls
- Managed administrative and customer service duties independently for the past 3 years
- Assist customers in resolving complex issues and provide exceptional customer service
- Maintain a high level of professionalism and confidentiality when handling sensitive customer information and inquiries
- Develop and maintain extensive knowledge of accounts' products and services to effectively assist customers and provide accurate information
- Provide accurate and timely information to customers regarding product availability, pricing, and delivery timelines.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service Rep
Ruthie's Cue
02.2014 - 07.2016
- Responsible for answering inbound phone calls and handling various tasks such as routing calls, making coffee, and using the fax machine
- Developed and maintained a thorough knowledge of Ruthie's Cue products and services to provide accurate and helpful information to customers
- Provided exceptional customer service to ensure customer satisfaction and loyalty
- Provided prompt and courteous customer service to resolve inquiries and complaints efficiently
- Assisting customers in finding the perfect cue for their needs and preferences
- Proactively identify and address customer needs, providing personalized solutions to meet their specific requirements.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service
Aegis
10.2012 - 03.2013
- Answered inbound phone calls and enrolled customers into insurance plans that best fit their needs
- Provided excellent customer service by resolving inquiries and concerns in a timely and professional manner
- Assisted customers in navigating complex insurance plans and answering detailed questions about coverage and benefits
- Conducting customer satisfaction surveys to identify areas for improvement and implementing strategies to enhance the overall customer experience.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
Billy Bush Academy
Dallas06.2011
Skills
Microsoft Suite
- Vision Outlook
- Problem-solving
- Time management
- Teamwork
- Microsoft Suite
- Escalation Management
- Effective Communication
- Computer Proficiency
Personal Information
Title: CUSTOMER SERVICE REP
Timeline
Customer Service Representative/Admin
PfsWeb
10.2017 - Current
Customer Service Rep
Ruthie's Cue
02.2014 - 07.2016
Customer Service
Aegis
10.2012 - 03.2013
High School Diploma -
Billy Bush Academy
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