Chassity Chappell
Winnsboro,SC
Summary
Dependable Patient Care Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Panoramic Health
12.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Patient Navigator
Panoramic Health
12.2022 - Current
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Educated patients on insurance and healthcare plans.
- Coached patients on self-advocacy.
- Assisted patients in scheduling doctor and healthcare appointments.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
Registered Medical Assistant
Lake Monticello Family Practice
01.2017 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Administrative Assistant
Chappell Adult Day Care LLC
01.2013 - 02.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Education
CPR Certification
01.2017
No Degree - Medical Assisting
Virginia College
Columbia, SC07.2016
High School Diploma -
Fairfield Central High School
01.2012
Skills
- Vital Signs
- Lab Work
- Scheduling
- Referrals
- Athena Net
- HIPPA
- OSHA
- Meeting Preparation
- Interdepartmental Collaboration
- Filing and Recordkeeping
- Patient Education
- Patient Flow Management
- Appointment Scheduling
- Medical Data Collection
- Insurance Practices
- Healthcare Operations
- Insurance Verification
- Creative Problem-Solving
- Verbal and Written Communication
- Customer Service
- Patient Confidentiality and Data Security
- Gathering Information From Patients
- Documenting and Recording Information
- Evaluating Quality of Care
- Quality Standards and Protocols
- Document Filing
- Counseling and Guidance
- Schedule Coordination
- 50 WPM Typing Speed
Leadership Experience
- Lead Director of St. Luke Baptist Church Youth Ages- 0-18
- Faith
- Christianity
- Honesty
- Trustworthy
- Understanding
Communication Skills
- Teamwork
- Lead Medical Assistant
References
Malissa Chappell- Owner - Chappell Adult Daycare Connie Gayle - Current Operational Manager Alice Brower - Charge Nurse for Lake Monticello Family Practice Rev. Arline Cooper - Minster at St. Luke Baptist Church
Certification
- Registered Medical Assistant
Timeline
Patient Care Coordinator
Panoramic Health
12.2023 - Current
Patient Navigator
Panoramic Health
12.2022 - Current
Registered Medical Assistant
Lake Monticello Family Practice
01.2017 - 10.2022
Administrative Assistant
Chappell Adult Day Care LLC
01.2013 - 02.2016
CPR Certification
No Degree - Medical Assisting
Virginia College
High School Diploma -
Fairfield Central High School
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