CHASSITY JONES
YONKERS
Summary
Compassionate and dedicated professional with experience in customer service and direct patient care. Skilled in providing exceptional support to individuals in healthcare settings, ensuring their needs are met with patience and empathy. Proven ability to handle administrative tasks, manage scheduling, and communicate effectively with clients, families, and healthcare teams. Adept at assisting individuals with daily living activities, fostering a positive and supportive environment. Passionate about delivering high-quality service and improving the well-being of those in my care
Overview
10
10
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE
ST. JOHNS RIVERSIDE HOSPITAL
07.2024 - Current
- Managed an average of 100+ patient calls per day, addressing inquiries, scheduling appointments, and providing information on medical services
- Coordinated patient appointments, handling over 90 appointments per week, ensuring accuracy in scheduling and minimizing appointment conflicts
- Processed insurance verifications and patient demographics for 30+ patients daily, ensuring accuracy and compliance with healthcare regulations
- Maintained electronic health records (EHR) for over 1,000 patients, ensuring timely updates and maintaining HIPAA-compliant documentation
- Worked closely with clinical and administrative teams to ensure smooth patient flow
- Tracked and followed up on patient referrals, ensuring timely completion of referral requests and providing status updates to patients
- Coordinated scheduling for patients weekly, optimizing appointment availability and reducing wait times
- Managed patient intake and documentation for 100+ new patients per month, ensuring timely and HIPAA-compliant record keeping
- Implemented office policies and procedures that improved efficiency, reducing administrative task time by 25% through automation and process improvements
- Developed and maintained relationships with insurance providers, achieving 98% approval rate for claims submitted
- Ensured compliance with all regulatory and licensing requirements, resulting in zero compliance issues during audits
Direct Service Professional
ARC WESTCHESTER
01.2024 - 06.2024
- Assist individuals with daily living activities (bathing, dressing, grooming, toileting, etc.).
- Supervise and monitor individuals to ensure a safe environment.
- Implement behavior support plans and de-escalation techniques when necessary.
- Build trusting relationships with individuals to promote emotional well-being.
- Assist with coping strategies for stress, anxiety, or behavioral challenges.
- Implement positive reinforcement and behavior management techniques.
- Respect and support individual choices, preferences, and dignity.
OFFICE MANAGER
LIVING WATER FAMILY SERVICES
02.2022 - 12.2023
- Coordinated scheduling for patients weekly, optimizing appointment availability and reducing
wait times. - Managed patient intake and documentation for 100+ new patients per month, ensuring timely
and HIPAA-compliant record keeping. - Implemented office policies and procedures that improved efficiency, reducing administrative
task time by 25% through automation and process improvements. - Developed and maintained relationships with insurance providers, achieving 98% approval rate
for claims submitted. - Ensured compliance with all regulatory and licensing requirements, resulting in zero
compliance issues during audits
MATERIAL MANAGEMENT
UNITED STATES AIR FORCE
05.2019 - 05.2023
- Collaborated with logistics and supply chain teams to ensure timely and cost-efficient material distribution, contributing to mission readiness
- Ensured compliance with safety standards and hazardous materials handling protocols, maintaining a 100% safety record during handling and storage operations
- Streamlined shipping processes, reducing processing time and improving overall supply chain efficiency
- Managed inventory for over 10,000+ assets, ensuring accurate tracking, storage, and distribution of materials in accordance with military standards
- Coordinated the receipt and inspection of hundreds of shipments weekly, ensuring 100% accuracy in order fulfillment and reducing discrepancies
- Maintained organized storage systems, improving material retrieval efficiency and reducing search time
Caregiver
Personal Experience
01.2015 - 08.2018
- Prepare and serve nutritious meals based on dietary needs.
- Help with mobility and transfers (e.g., walking, using a walker, getting in/out of bed).
- Monitor and manage medications, ensuring proper dosage and timing.
- Assist with toileting needs, including changing adult briefs if necessary.
- Provide companionship and engage in meaningful conversations.
- Encourage participation in enjoyable activities (puzzles, music, light exercise).
- Offer emotional reassurance and patience during difficult moments
Education
HIGH SCHOOL DIPLOMA -
WOSSMAN HIGH SCHOOL
MONROE, LA05.2018
Skills
- Effective Communication
- Conflict Resolution
- Customer Relationship Building
- Time Management
- Adaptability
- Technical Proficiency
- Attention to Detail
- Patience & Empathy
- Multitasking
- Team Collaboration
- Insurance verification
- Customer service
- Safety awareness
- Housekeeping tasks
- Direct care
Timeline
PATIENT SERVICE REPRESENTATIVE
ST. JOHNS RIVERSIDE HOSPITAL
07.2024 - Current
Direct Service Professional
ARC WESTCHESTER
01.2024 - 06.2024
OFFICE MANAGER
LIVING WATER FAMILY SERVICES
02.2022 - 12.2023
MATERIAL MANAGEMENT
UNITED STATES AIR FORCE
05.2019 - 05.2023
Caregiver
Personal Experience
01.2015 - 08.2018
HIGH SCHOOL DIPLOMA -
WOSSMAN HIGH SCHOOL
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