Summary
Overview
Work History
Education
Skills
Timeline
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CHASSITY MORRIS

Customer Service
Sturgis,KY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Customer Service Status Claims- USAA

Foundever
Nashville , TN
03.2023 - 08.2023
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Provided primary customer support to internal and external customers.
  • Advised customers on required information for claim submissions to progress applications.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.

Customer Service Phone/Chat- Bath and Body Works

Foundever
Nashville, TN
10.2022 - 03.2023
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

No Degree -

SNHU
05.2001 -

Skills

Multi-line phone talent

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Timeline

Customer Service Status Claims- USAA

Foundever
03.2023 - 08.2023

Customer Service Phone/Chat- Bath and Body Works

Foundever
10.2022 - 03.2023

No Degree -

SNHU
05.2001 -
CHASSITY MORRISCustomer Service