Chassity Pence
Summary
Dynamic professional with a proven track record, excelling in customer satisfaction and strategic planning. Expert in technical troubleshooting and fostering client relationships, showcasing exceptional problem-solving and interpersonal skills. Achieved significant sales goals through effective team collaboration and adaptability, leveraging technical knowledge and diagnostic skills for continuous improvement.
Overview
8
8
years of professional experience
Work History
Technical Support Agent
First Brands Group
Rochester Hills, MI
07.2022 - Current
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved diverse range of technical automotive issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed automotive issues with meticulous attention to detail to ensure accurate solutions were provided.
- Assisted with updating technical support best practices for use by team.
Commercial Manager
Autozone
Clawson, MI
09.2016 - 07.2022
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
High School Diploma -
Fraser High School
Fraser, MI05.2015
Skills
Microsoft Office
Diagnostic Skills
Technical Knowledge
Problem-Solving
Customer Service
Automotive Product Knowledge
Troubleshooting
Attention to Detail
Time Management
Team Collaboration
Adaptability
Employee Training
Call management
Timeline
Technical Support Agent
First Brands Group
07.2022 - Current
Commercial Manager
Autozone
09.2016 - 07.2022
High School Diploma -
Fraser High School