Chassity Somerville
Humble
Summary
Experienced customer service representative with a proven track record of achieving top satisfaction scores and consistently exceeding sales targets. Demonstrated ability to meet and surpass monthly sales goals for several consecutive months. Strong focus on customer needs and effective problem-solving skills. Committed to delivering exceptional service and driving business success.
Overview
19
19
years of professional experience
Work History
Security Officer
St. Moritz Security Services
Houston
10.2025 - 03.2026
- Monitored premises to ensure safety and security for clients and visitors.
- Conducted routine patrols to detect and prevent suspicious activities on-site.
- Assisted in maintaining access control, verifying identification of personnel and visitors.
- Prepared detailed reports on incidents, observations, and daily activities for management.
- Responded promptly to alarms and emergencies, following established protocols.
Customer Service Representative
Asurion
Houston
11.2023 - 02.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved service issues through effective communication and problem-solving skills.
- Assisted customers with warranty claims and product replacements efficiently.
- Developed strong customer relationships to encourage repeat business.
Shift Supervisor
Allied Universal Security Services
Houston
08.2023 - 12.2024
- Trained new employees on operational procedures and safety standards.
- Supervised team activities and ensured compliance with security protocols.
- Responded promptly to incidents and emergencies, maintaining safety protocols.
- Monitored surveillance systems to detect suspicious activities or breaches.
- Communicated effectively with clients to address security concerns and needs.
Senior Admissions Representative
Florida Career College IEC
Houston
01.2022 - 04.2023
- Conducted one-on-one consultations to guide prospective students through enrollment.
- Managed student inquiries to provide information about programs and admissions processes.
- Made outgoing calls to generate leads on prospects and connect with individuals expressing interest.
- Facilitated campus tours to showcase facilities and resources available to students.
- Stayed up to date on school policies and diverse program requirements.
Customer Service Representative Remote
Spectrum
07.2019 - 12.2022
- Assisted customers with technical support for devices and services.
- Educated customers on product features and warranty information.
- Resolved customer inquiries through phone, chat, and email interactions.
- Assisted customers with inquiries regarding services and billing issues.
- Resolved customer complaints using effective communication and problem-solving skills.
- Maintained comprehensive knowledge of products to provide accurate information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Cashier
Krogers Grocery Store
Houston
11.2006 - 06.2008
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Trained new cashiers on register operations and customer service standards.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Parkway Christian School
The Woodlands, TX05-2007
Skills
- Adaptability
- Time management
- Surveillance monitoring and systems
- Access control
- Incident reporting
- Crisis management
Timeline
Security Officer
St. Moritz Security Services
10.2025 - 03.2026
Customer Service Representative
Asurion
11.2023 - 02.2025
Shift Supervisor
Allied Universal Security Services
08.2023 - 12.2024
Senior Admissions Representative
Florida Career College IEC
01.2022 - 04.2023
Customer Service Representative Remote
Spectrum
07.2019 - 12.2022
Cashier
Krogers Grocery Store
11.2006 - 06.2008
High School Diploma -
Parkway Christian School