Chassity Stewart
Seagoville,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Advocate
AFMC
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Case worker I
Centene
09.2018 - 10.2022
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Participated in continuous professional development opportunities to stay current on industry trends and enhance skills as a practitioner.
- Reduced recidivism rates through effective case management and personalized support services.
subrogation estate caseworker
hms
01.2015 - 01.2018
- Meeting HIPAA and Government security requirements for sharing/ PHI(Personal Health Information)
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Reduced recidivism rates through effective case management and personalized support services.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
customer service specialist
v’pay assist
01.2014 - 01.2015
- Research billing and payment issues and update database records as needed.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Identified trends in customer feedback, recommending improvements to management for better service delivery.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
csr
family dollar
01.2010 - 01.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Mesquite High School
Mesquite, TX01.2010
Skills
- Microsoft Office
- Microsoft Outlook
- Quality Control
- Call Center Operations
- Positive Attitude
- Project Management
- Interpersonal Skills
- Multitasking
- Time Management
- Organizational Skills
- Training and Development
- Cash Handling
- Verbal and written skills
- Typing Speed
- Customer Retention
- Multi-Line Phone Talent
References
- Daffany Mccoy, 214.817.9929
- Stacey Scott, 469.688.9378
- Lynette Woodall, 214.287.0821
Timeline
Customer Service Advocate
AFMC
03.2023 - Current
Case worker I
Centene
09.2018 - 10.2022
subrogation estate caseworker
hms
01.2015 - 01.2018
customer service specialist
v’pay assist
01.2014 - 01.2015
csr
family dollar
01.2010 - 01.2014
High School Diploma -
Mesquite High School
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