Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chasta GArrett

Topton,NC

Summary

Dynamic professional with extensive experience at Macon County Sheriffs Department, excelling in crisis management and regulatory compliance. Proven ability to enforce safety protocols and train staff effectively, ensuring a secure environment. Adept at conflict resolution and fostering strong team collaboration, consistently enhancing operational efficiency and maintaining high standards of safety.

Overview

5
5
years of professional experience

Work History

Detention Sargent

Macon County Sheriffs Department
Franklin, nc
08.2023 - Current
  • Supervised daily activities of detainees in secure facility.
  • Enforced safety protocols to maintain order and security.
  • Conducted regular inspections of facilities and equipment.
  • Coordinated transport of detainees to court and appointments.
  • Documented incidents and maintained accurate records promptly.
  • Trained new staff on operational procedures and safety practices.
  • Responded to emergencies and managed crisis situations effectively.
  • Collaborated with law enforcement to ensure compliance with regulations.
  • Assisted in processing new arrivals into the detention center.
  • Provided direction and support to subordinate staff members during their daily tasks.
  • Prepared written reports documenting investigations conducted related to incidents occurring inside the facility.
  • Maintained accurate records of all inmate activity including incident reports, disciplinary actions taken, visitors, phone calls, and grievances.
  • Attended periodic staff meetings to discuss issues related to detention operations.
  • Monitored inmates' activities, behavior, and communication with other inmates.
  • Interacted with external agencies regarding detainee release procedures.
  • Identified and reported potential safety concerns in the facility.
  • Responded to emergency situations involving inmates in a timely manner.
  • Enforced rules and regulations governing the conduct of inmates.
  • Participated in court proceedings as needed when called upon by judicial officials.
  • Supervised detainee movement within the facility.
  • Conducted searches of detainees, cells, and common areas to ensure compliance with regulations.
  • Followed daily routine schedule and took head counts of all inmates in assigned cell block.

Concierge

Cherokee Mountain Cabins
Topton, NC
01.2021 - 08.2023
  • Welcomed guests and provided information about local attractions and services.
  • Assisted guests with check-in and check-out procedures efficiently.
  • Resolved guest inquiries and complaints in a timely manner.
  • Maintained knowledge of hotel services, amenities, and events for guest reference.
  • Collaborated with housekeeping to ensure room readiness for guests.
  • Managed reservations and bookings using hotel management software.
  • Provided personalized recommendations for dining and entertainment options nearby.
  • Handled mail and package deliveries, keeping items secure.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Answered guest questions regarding local area, facilities and amenities.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.

Houskeeping and Meal prep

Stay Nantahala LLC
Topton, NC`
04.2020 - 01.2021
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Cleaned and sanitized guest rooms to maintain high hygiene standards.
  • Organized cleaning supplies and equipment for efficient workflow.
  • Reported maintenance issues to management for prompt resolution.
  • Replenished toiletries and linens to ensure guest satisfaction.
  • Managed inventory of cleaning supplies and requested orders as needed.
  • Conducted deep cleaning tasks in common areas regularly.

Education

High School Diploma -

Nantahala High School
Topton, NC
05-1998

Skills

  • Incident documentation
  • Crisis management
  • Safety protocol enforcement
  • Staff training
  • Regulatory compliance
  • Customer relationship management
  • Conflict resolution
  • Time management
  • Effective communication
  • Team collaboration
  • Emergency response

Timeline

Detention Sargent

Macon County Sheriffs Department
08.2023 - Current

Concierge

Cherokee Mountain Cabins
01.2021 - 08.2023

Houskeeping and Meal prep

Stay Nantahala LLC
04.2020 - 01.2021

High School Diploma -

Nantahala High School

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