Dedicated and focused analyst who excels at prioritizing, completing multiple task simultaneously and following through to achieve project goals.
Customer service professional adapt at managing multiple tasks with ease using expert time management methods. Flexible and hardworking with the drive to succeed. Seeking a role with increases responsibility.
Overview
13
13
years of professional experience
Work History
Accounts Receivables Analyst/Collector
CareerStaff Unlimited
12.2022 - Current
Handles all collection activities for client accounts assigned to your portfolio
Collect past due balances by reaching out using: telephone, email, messaging, and any other means of contact
Review assigned client accounts regularly to address past due balances on open accounts
Document all collection efforts and activities
Research and analyze short payments skipped invoices, and overpayments
Provide invoice and timesheet copies and customer aging reports to clients on an as-needed basis
Manage client accounts to payment terms
Initiates adjustments and write-offs
Responsible for adhering to collection policies and procedures
Responsible for maintaining positive relationships with clients and business units
Responsible for month-end reports and updates
Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
Contacted internal and external customers to obtain documentation to support invoices and claims.
Analyzed aging reports to identify trends and patterns causing missed collections.
Developed professional relationships with internal and external clients to encourage open communication and feedback.
Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
Managed and responded to correspondence and inquiries from customers and vendors.
Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Branch Manager
Regional Finance
04.2018 - 11.2022
Regional Finance
Manages and inspires team members to perform to their full potential, thus driving branch profitability
Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight
Subject matter expert on our personal loan product offerings in order to present loan solutions to current and potential customers that help them achieve their financial goals
Creates and maintains branch operations solvency by the control of assets, proper credit extension
Bookkeeper/cashier
Smiths
09.2015 - 04.2018
Smiths Food and Drug
Excelling in customer service
Responsible for taking correct payment in form of cash/check/credit cards
Attention to detail, while making sure all items are scanned correctly and for the correct price
Issues receipts, refunds, credits, or change to customers
Balancing all financial aspects from the prior business day
Maintaining a accurate and neat safe with the money for the store
Administrative Assistant
Elko Spine and Rehabilitation
Maintained detailed administrative and procedural processes to improve accuracy and efficiency
Managed medical supply inventory, insurance records, patient charts and company files using online
tracking system
Contacted providers to discuss status of re-billing and reimbursement process to ensure account
resolution
Contacted insurance providers to verify correct insurance information and get authorization for
proper billing codes
Updated patient accounts and information on a daily basis
Managed incoming and outgoing calls for busy medical office
Scheduled and confirmed appointments for entire management team
Communicated with patients via phone, email and in person to obtain payments on outstanding
accounts or accounts requiring deductibles or co-pays
Branch Manager
Idaho Title Loans
08.2010 - 06.2013
Idaho Title Loans
Maintains growth within branch
Maintains the collection goal percentage weekly
Processes liens on clients titles
Maintains excellent rapport with new and current clients
Compliance with corporate and state audits, Coaching of employees and sales force
Teaching Assistant/Crossing Guard
Meridian School District
Assisting teachers in everyday activities in their own crowded classes
Help guide students through all subjects, reading programs, math programs
Monitoring students at recess time, enforcing school policies and rules to maintain the safety
Ensuring children's safety while walking to and from school