Chastaney Law
Pike Road
Summary
Detail-oriented and analytical professional with a strong background in customer service and complex issue mitigation. Recognized for critical thinking, solution-based decision-making, and the ability to build lasting client relationships. Committed to enhancing customer satisfaction and proactive communication.
Overview
10
10
years of professional experience
Work History
Apprentice
QT Nails
Montgomery, AL
09.2023 - 03.2024
- Maintained regulatory-compliant workstations by following strict sanitation, disinfecting, and safety protocols.
- Learned wide range of simple and complex techniques from on-the-job training.
- Provided exceptional customer experience by assessing client needs and delivering tailored product recommendations.
- Diagnosed and resolved in-store technology disruptions to minimize downtime and ensure seamless customer transactions.
- Maintained point of sale accuracy and cash handling procedures to support daily revenue accountability.
Executive Assistant
CJ Lawn Service
Montgomery, AL
08.2014 - 06.2023
- Executed accounts payable and receivable journal entries and reconciled transactions.
- Managed daily administrative operations to ensure seamless business functionality and workflow.
- Served as primary point of contact for clients, delivering professional customer service and resolving inquiries.
- Managed scheduling, service requests, and route planning to optimize daily field operations.
Costumer Service
Sykes Enterprises, Incorporated
Montgomery, AL
03.2019 - 02.2022
- Educated customers on banking products and services to enhance their financial well-being.
- Improved customer satisfaction by efficiently addressing and resolving complex banking issues.
- Retained customers by identifying concerns, delivering timely solutions, and reinforcing long term banking relationships.
- Opened, closed, and maintained consumer accounts in compliance with federal regulations and internal policies.
- Worked across multiple banking systems to research accounts, process service requests, and document interactions accurately.
Education
BBA - Marketing
Auburn University Montgomery
Montgomery, AL08-2027
High School Diploma -
National University Academy
Murrieta08-2014
Skills
- Critical thinking
- Customer service
- Problem resolution
- Client relations
- Product knowledge
- Relationship building
Timeline
Apprentice
QT Nails
09.2023 - 03.2024
Costumer Service
Sykes Enterprises, Incorporated
03.2019 - 02.2022
Executive Assistant
CJ Lawn Service
08.2014 - 06.2023
BBA - Marketing
Auburn University Montgomery
High School Diploma -
National University Academy