Chasteen Brazil
Roseburg,OR
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
Work History
Case Manager
United Community Action Network (UCAN)
06.2022 - 02.2024
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Admissions Coordinator
Umpqua Valley Nursing & Rehabilitation
07.2021 - 06.2022
- Managed office bookkeeping with insurance billing and patient payments.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Assisted in patient admission process based on federal and state laws.
- Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the hospital.
Career Consultant
South Coast Business Employment Corporation
09.2018 - 07.2020
- Provided support in navigating online job boards and application systems to streamline the job search process for clients.
- Evaluated client performance during mock interviews, offering constructive feedback for improvement and increased confidence levels.
- Facilitated group coaching sessions focused on skill-building activities designed to improve job search success and career advancement.
- Facilitated virtual, in-person and blended learning sessions.
Business and Employment Specialist
Worksource
09.2018 - 07.2020
- Monitored front areas so that questions could be promptly addressed.
- Enhanced patient satisfaction by efficiently coordinating intake processes and ensuring smooth transitions into care.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Intake Coordinator
ADAPT
02.2016 - 08.2018
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case's progression.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
Juvenile Service Specialist II
Douglas County Juvenile Department
01.2013 - 01.2015
- Observed and recorded mental and physical health of each juvenile offender.
- Established positive working relationships and maintained boundaries with resident offenders.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Investigated and responded to incidents of inmate misconduct.
- Responded to inquiries from inmates and other members of public.
- Provided guidance to at-risk youth through behavior modification programs and counseling services designed to foster positive growth.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Coordinated with other law enforcement personnel to exchange information.
- Collaborated with multidisciplinary teams to develop comprehensive reentry plans for successful community integration upon release from custody.
- Assisted in coordinating educational programs for youth offenders to promote academic growth and personal development.
Education
Umpqua Community College
Roseburg, ORHigh School Diploma -
Roseburg High School
Roseburg, ORSkills
- Organization and Multitasking
- Decision-Making
- Problem-Solving
- Service planning
- Email and Telephone Etiquette
- Community Resources
- Case Documentation
- Cross-Functional Collaboration
- Records Management
- Documentation proficiency
- Client Needs Assessments
- Written and verbal communication
Timeline
Case Manager
United Community Action Network (UCAN)
06.2022 - 02.2024
Admissions Coordinator
Umpqua Valley Nursing & Rehabilitation
07.2021 - 06.2022
Career Consultant
South Coast Business Employment Corporation
09.2018 - 07.2020
Business and Employment Specialist
Worksource
09.2018 - 07.2020
Intake Coordinator
ADAPT
02.2016 - 08.2018
Juvenile Service Specialist II
Douglas County Juvenile Department
01.2013 - 01.2015
Umpqua Community College
High School Diploma -
Roseburg High School
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