Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chastidy Bates

Indianapolis,IN

Summary

Competent Hospitality professional well-versed in Hospitality procedures and standards. Skilled in efficiently addressing customer responses, documentation and bills to manage smooth daily operations. Top-notch relationship-building and communication skilled gained during seven years of related experience.

Service-oriented Front Desk Agent with four years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events.

Sociable Server offering ten years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.

Overview

10
10
years of professional experience

Work History

Server Bartender

Juicy Seafood
10.2022 - 02.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Front Desk Associate

Marriot Hotel
09.2020 - 08.2022
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Verified and collected client payments.
  • Answered phone and emails to make reservations and take guest information.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

Front Desk Associate

Marriot Hotel
07.2018 - 10.2019
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted, registered and assigned guests to rooms according to individual requirements.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.

Server

Ubar lounge
10.2016 - 04.2017
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Server

Bench warmers
02.2013 - 05.2016
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

High School Diploma -

Harper High School
Chicago Il
06.2010

Skills

  • Hospitality services
  • Cash transactions
  • Listening skills
  • Key carding
  • Guest amenities
  • Credit and cash payments
  • Reservations

Timeline

Server Bartender

Juicy Seafood
10.2022 - 02.2023

Front Desk Associate

Marriot Hotel
09.2020 - 08.2022

Front Desk Associate

Marriot Hotel
07.2018 - 10.2019

Server

Ubar lounge
10.2016 - 04.2017

Server

Bench warmers
02.2013 - 05.2016

High School Diploma -

Harper High School

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Chastidy Bates