Chastidy Muniz-walls

• Met daily customer service quotas with a focus on quality.
• Analyzed and collected customer information to prepare product or service reports.
• Developed strong customer relationships and loyalty through effective communication.
• Referred unresolved customer grievances to designated departments for further investigation.
• Utilized problem-solving techniques to identify solutions for complex customer inquiries.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Navigated multiple computer systems and applications and utilized search tools to find information.
• Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
• Remained open to feedback from supervisor and peers to build and improve skills set.
• Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
• Provided exceptional customer service to clients in fast-paced call center environment.
• Performed data entry tasks accurately and in a timely manner.
• Troubleshot minor problems and reported larger technical issues.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Utilized problem-solving techniques to resolve customer complaints in a timely manner.
• Proficiently handled high call volumes while maintaining quality service standards.
• Met performance goals and call center metrics in fast-paced performance setting.
• Utilized effective communication skills to provide customers with solutions to their inquiries.

• Determined charges for services requested and arranged for billing.
• Exceeded performance metrics related to call time, quality, and customer satisfaction.
• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
• Collaborated with other departments to ensure customers received satisfactory resolutions.
• Developed and implemented customer service policies and procedures to improve efficiency, accuracy, and customer satisfaction.
• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
• Participated in cross-functional projects related to improving overall customer experience.

Enhanced customer satisfaction by collaborating with departments to ensure timely resolutions.

Developed and implemented customer service policies to boost efficiency and accuracy.

Maintained comprehensive logs documenting key information on calls received and made.

Participated in cross-functional projects aimed at improving customer experience.

Maintained inventory of shipping materials and supplies, placing orders as needed.

Resolved issues related to incorrect shipments or missing parts promptly.

Inspected incoming shipments for accuracy according to bill of lading.

Conducted regular maintenance tasks, including cleaning work areas and checking temperature controls.

• Developed strong relationships with customers by providing personalized assistance and support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.