Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Chastina Hopper

Chastina Hopper

2353 Davis Rd,FL

Summary

Dedicated professional with extensive experience in patient care at Cornerstone, excelling in personal hygiene assistance and care plan management. Proven ability to enhance client independence while maintaining a safe environment. Strong scheduling skills and effective communication foster high-quality service delivery, ensuring client satisfaction and well-being.

Overview

2023
2023
years of professional experience
1
1
Certification

Work History

Home Health Aide

Cornerstone
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Scheduler

Cornerstone
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.

Call Center Supervisor

Golden Years
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.

Mobile Phlebotomist

Mobile Phlebotomy
03.2019 - 05.2022
  • Organized daily work based on collection priority.
  • Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
  • Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.

Education

Lighthouse Christian
05.2010

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Dressing assistance
  • Housekeeping
  • First aid and safety
  • Care plan management
  • Mobility support
  • Recording vital signs
  • Client documentation
  • Patient transportation
  • Home safety assessments
  • ADL support
  • Care plan assessment
  • Schedule management
  • Physical therapy support

Certification

phlebotomy license

Timeline

Mobile Phlebotomist

Mobile Phlebotomy
03.2019 - 05.2022

Home Health Aide

Cornerstone

Scheduler

Cornerstone

Call Center Supervisor

Golden Years

Lighthouse Christian

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Chastina Hopper