Distinguished and results-driven professional with comprehensive expertise in healthcare revenue cycle management, project leadership, and operational optimization.
Overview
9
9
years of professional experience
Work History
Client Deployment Project Manager
R1RCM
08.2023 - Current
Spearheaded multiple client implementations, ensuring efficient deployment of R1 solutions and positive customer experiences.
Integrated diverse client systems, including Cerner Millennium, Oracle Health, Meditech, Athena, SSI, and Inovalon.
Managed full project lifecycle, defining scope, tracking timelines, mitigating risks, and reporting to executive stakeholders.
Developed and maintained client-facing collateral for clear communication and timely project updates.
Proactively resolved project issues and conflicts, escalating as necessary to ensure timely resolutions.
Contributed to process improvements by defining best practices for project management within the organization.
Coached and mentored project team members to foster effective collaboration and enhance performance.
PFS Senior Operations Lead
R1RCM
06.2021 - 08.2023
Oversaw hourly team staff, evaluating performance against Key Performance Indicators (KPIs).
Collaborated with clients and Client Success Managers to address concerns and process improvements.
Compiled and analyzed large healthcare datasets, presenting performance data to R1 client leadership.
Diagnosed and resolved root process, payer, and system issues affecting revenue cycle objectives.
Developed recommendations and provided formal feedback on project outcomes to management.
Coached billing representatives and team leads to enhance skill sets.
Generated detailed reports for management to inform strategic decisions.
Patient Financial Services Supervisor
R1RCM
03.2020 - 06.2021
Managed accounts receivable for over 150 multi-disciplinary specialties, including provider-based billing.
Oversaw comprehensive AR operations, including follow-up, claims processing, denials management, and reporting.
Supervised 200+ associates across on-site and offshore teams to enhance productivity.
Demonstrated proficiency in Cerner Patient Accounting solution for end-user support and reporting.
Logged service requests and managed follow-up for system issues and access changes.
Developed and managed team projects to improve operational efficiency.
Lead Revenue Cycle Specialist
R1RCM
10.2018 - 03.2020
Collaborated with clients to address concerns and implement process improvements.
Identified trends to drive process enhancements and initiate potential projects.
Coached associates on new processes through training and knowledge transfers.
Created team resource documents to improve efficiency and knowledge sharing.
Served as subject matter expert for global team, assisting with training and issue resolution.
Leveraged expertise to resolve complex issues, coordinating with leadership and departments.
Senior Patient Account Specialist
R1RCM
10.2017 - 10.2018
Reviewed unpaid accounts and initiated corrective actions, achieving collection goals.
Collaborated with departments to gather charge information and provide claim appeal support.
Exceeded productivity and quality performance expectations consistently.
Served as knowledge expert for billing processes, assisting team members effectively.
Developed and maintained resource documents to enhance team efficiency and knowledge.
Identified payer issues while leading projects to aggregate claim data for reprocessing.
Proposed process improvements and system enhancements to optimize operations.
Patient Account Specialist
R1RCM
06.2016 - 10.2017
Reviewed, corrected, and submitted claims using expertise in billing processes.
Facilitated communication with patients, agencies, and payers for accurate reimbursement.
Monitored insurance billing issues and managed comprehensive collection process.
Posted payments and verified refunds for insurance and patients.
Implemented innovative strategies to enhance insurance reimbursement rates.
Assisted with patient inquiries related to insurance matters.
Evaluated unpaid accounts, initiated actions for collection, and ensured successful follow-up.
Consistently exceeded productivity and quality standards.