Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chastine Richard

SMITHVILLE,MO

Summary

Distinguished and results-driven professional with comprehensive expertise in healthcare revenue cycle management, project leadership, and operational optimization.

Overview

9
9
years of professional experience

Work History

Client Deployment Project Manager

R1RCM
08.2023 - Current
  • Spearheaded multiple client implementations, ensuring efficient deployment of R1 solutions and positive customer experiences.
  • Integrated diverse client systems, including Cerner Millennium, Oracle Health, Meditech, Athena, SSI, and Inovalon.
  • Managed full project lifecycle, defining scope, tracking timelines, mitigating risks, and reporting to executive stakeholders.
  • Developed and maintained client-facing collateral for clear communication and timely project updates.
  • Proactively resolved project issues and conflicts, escalating as necessary to ensure timely resolutions.
  • Contributed to process improvements by defining best practices for project management within the organization.
  • Coached and mentored project team members to foster effective collaboration and enhance performance.

PFS Senior Operations Lead

R1RCM
06.2021 - 08.2023
  • Oversaw hourly team staff, evaluating performance against Key Performance Indicators (KPIs).
  • Collaborated with clients and Client Success Managers to address concerns and process improvements.
  • Compiled and analyzed large healthcare datasets, presenting performance data to R1 client leadership.
  • Diagnosed and resolved root process, payer, and system issues affecting revenue cycle objectives.
  • Developed recommendations and provided formal feedback on project outcomes to management.
  • Coached billing representatives and team leads to enhance skill sets.
  • Generated detailed reports for management to inform strategic decisions.

Patient Financial Services Supervisor

R1RCM
03.2020 - 06.2021
  • Managed accounts receivable for over 150 multi-disciplinary specialties, including provider-based billing.
  • Oversaw comprehensive AR operations, including follow-up, claims processing, denials management, and reporting.
  • Supervised 200+ associates across on-site and offshore teams to enhance productivity.
  • Demonstrated proficiency in Cerner Patient Accounting solution for end-user support and reporting.
  • Logged service requests and managed follow-up for system issues and access changes.
  • Developed and managed team projects to improve operational efficiency.

Lead Revenue Cycle Specialist

R1RCM
10.2018 - 03.2020
  • Collaborated with clients to address concerns and implement process improvements.
  • Identified trends to drive process enhancements and initiate potential projects.
  • Coached associates on new processes through training and knowledge transfers.
  • Created team resource documents to improve efficiency and knowledge sharing.
  • Served as subject matter expert for global team, assisting with training and issue resolution.
  • Leveraged expertise to resolve complex issues, coordinating with leadership and departments.

Senior Patient Account Specialist

R1RCM
10.2017 - 10.2018
  • Reviewed unpaid accounts and initiated corrective actions, achieving collection goals.
  • Collaborated with departments to gather charge information and provide claim appeal support.
  • Exceeded productivity and quality performance expectations consistently.
  • Served as knowledge expert for billing processes, assisting team members effectively.
  • Developed and maintained resource documents to enhance team efficiency and knowledge.
  • Identified payer issues while leading projects to aggregate claim data for reprocessing.
  • Proposed process improvements and system enhancements to optimize operations.

Patient Account Specialist

R1RCM
06.2016 - 10.2017
  • Reviewed, corrected, and submitted claims using expertise in billing processes.
  • Facilitated communication with patients, agencies, and payers for accurate reimbursement.
  • Monitored insurance billing issues and managed comprehensive collection process.
  • Posted payments and verified refunds for insurance and patients.
  • Implemented innovative strategies to enhance insurance reimbursement rates.
  • Assisted with patient inquiries related to insurance matters.
  • Evaluated unpaid accounts, initiated actions for collection, and ensured successful follow-up.
  • Consistently exceeded productivity and quality standards.

Education

Slidell, LA -

Delta College
Slidell, LA
06.2011

Skills

  • Risk mitigation
  • Team leadership
  • Revenue cycle management
  • Data analysis
  • Client implementation
  • Project management

References

References available upon request.

Timeline

Client Deployment Project Manager

R1RCM
08.2023 - Current

PFS Senior Operations Lead

R1RCM
06.2021 - 08.2023

Patient Financial Services Supervisor

R1RCM
03.2020 - 06.2021

Lead Revenue Cycle Specialist

R1RCM
10.2018 - 03.2020

Senior Patient Account Specialist

R1RCM
10.2017 - 10.2018

Patient Account Specialist

R1RCM
06.2016 - 10.2017

Slidell, LA -

Delta College