Chastity Bgaeen

• Prepared annual budgets and monitored financial objectives.
• Hired, coached, counseled and disciplined employees.
• Complied with legal requirements and set up surveillance measures to secure merchandise.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Managed day-to-day business operations.
• Generated revenues yearly and effectively capitalized on industry growth.
• Created an invoicing system and advertising platforms to grow the business.
• Solely responsible for all employee record keeping and payroll.
• Managed over 100 accounts payable accounts.
• Grew a small business in 6 months to a profit of $200,000+

• Performed various clerical duties supporting emergency department operations.
• Reviewed, assessed and evaluated over 100 patients registrations and confirmed accuracy of demographic and financial data.
• Analyzed accounts, responded to various registration inquiries and resolved issues.
• Supplied patients with pertinent information and obtained signatures on medical, legal and financial forms.
• Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
• Obtained payments from patients and scanned identification and insurance cards.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.

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• Verified eligibility and compliance with authorization requirements for service providers.
• Researched denied claims and contacted insurance companies to resolve these issues.
• Reached out to insurance carriers for entire Radiology Department, over 300 patients weekly to obtain prior authorization for testing and procedures.
• Tracked referral submission during facilitation of prior authorization issuance.
• Responded to inquiries from healthcare providers regarding prior authorization requests.
• Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
• Authorized surgical requests in accordance with applicable plan guidelines.
• Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.

• Maintained and advanced position during a layoff to a communication/conflict resolution representative.
• Completed trades on rising stocks , increasing profits.
• Responsible for informing clients of stock changes and options available
• Completed anywhere from 150 to 200 stock transfers a day.

• Informed customers of the various programs available to them through their insurance.
• Customer service representative in claims and benefits
• Duties include, written and verbal communication with co-workers and members while maintaining professionalism and patient confidentiality during difficult and complex situations
• Responsible for reviewing and correcting at a minimum of 100 or more health insurance claims, explaining benefits and eligibility to members and health care providers
• Reviewing claims for accuracy and reprocessing when necessary
• Well educated in Health Care Laws pertaining to New York and the Federal Government
• Instructed co-workers in coaching sessions and training.

• Maintained daily receivables as well as collections on accounts over 30 days
• Calculated payroll for independent contractors and handled accounts payable
• Assumed sole responsibility for the company in 13 hour shifts from home
• Responsible for locating independent contractors, dispatching them and following their completion of deliveries
• Mastered various computer software programs.
• Generated daily billing for more than 50 customers per day
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Directed dispatching, routing, and tracking of 35 or more fleet vehicles.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.