Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chastity Blake

Brooklyn

Summary

Proven expertise in Fios products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Overview

28
28
years of professional experience

Work History

Fios support customer analyst

Verizon Communications Inc
Garden City , NY
01.2000 - Current
  • Providing technical support to customers for their FiOS services (voice, data, and video), analyzing and resolving issues, and configuring customer equipment, often while answering incoming
  • Utilizing knowledge of communication and networking components to diagnose and resolve issues.
  • Familiarity with FiOS technology and networking concepts.
  • Performing advanced troubleshooting for hardware and software, diagnosing both network and application issues. Providing detailed information on how to set up/configure complex data and voice products.
  • Ability to troubleshoot technical issues and provide effective solutions.

Customer Service Representative

Con Edison, Inc
Brooklyn
02.2003 - 02.2004
  • Assist customers with inquiries, including billing, emergencies, and payments, and the ability to work in a call center environment.
  • Handle customer inquiries regarding electric services
  • Address customer concerns and provide solutions.
  • Educate customers on energy efficient products and services.
  • Utilize computer-based systems to access and manage customer accounts.

Team Leader Manager

King Teleservices
New York
08.1997 - 01.2000
  • Assign to various projects as directed by Account Manager.
  • Assist Supervisor with all facets of sales and marketing.
  • Design and prepare incentive reports and timesheets for Supervisor.
  • Implement and enforce sales performance policies.
  • Prepare and process daily payroll analysis of all representatives.
  • Supervise and provide training to 38+ representatives.

Education

Some College (No Degree) - Psychology

Long Island University.
Brooklyn, NY

Skills

  • Technical support
  • Network troubleshooting
  • Customer service
  • Order management

Timeline

Customer Service Representative

Con Edison, Inc
02.2003 - 02.2004

Fios support customer analyst

Verizon Communications Inc
01.2000 - Current

Team Leader Manager

King Teleservices
08.1997 - 01.2000

Some College (No Degree) - Psychology

Long Island University.

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Chastity Blake