Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chastity Dillon

Greer,SC

Summary

Compassionate and detail-oriented administrative professional with 15+ years of experience in healthcare, dispatching, and customer service. Currently serving as a Patient Service Representative at New Horizon Family Health Services, with growing responsibilities in training, operations, and patient care. Known for creating smooth workflows, building trust with patients and staff, and thriving in fast-paced environments. Seeking to transition into a leadership role as Practice Manager to help elevate clinic performance and patient satisfaction.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

25
25
years of professional experience

Work History

Patient Service Representative

New Horizon Family Health Services
04.2021 - Current
  • - Serve as a key liaison between patients and providers, managing check-ins, appointment scheduling, and insurance verification.
  • - Support front desk operations, maintain accurate records, and assist with billing questions.
  • - Help train new team members and mentor junior staff.
  • - Identify opportunities to streamline patient intake and communication processes.
  • - Maintain professionalism and empathy in a high-volume clinical setting.

Dispatcher / Operations Coordinator

Alarm Monitoring Center
04.2005 - 04.2021
  • - Dispatched emergency and utility service calls across multiple industries (power, HVAC, appliance).
  • - Managed data entry, service logs, technician tracking, and after-hours support.
  • - Handled a high volume of calls and coordinated with contractors, customers, and responders.
  • - Trained incoming dispatchers and maintained accuracy under pressure.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Bank Teller

SunTrust Bank
04.2000 - 01.2004
  • - Delivered excellent customer service and handled daily cash operations with precision.
  • - Managed multi-line phone systems, balanced drawers, and cross-sold financial products.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Education

Associate of Science - Business Administration

Southern New Hampshire University
Manchester, NH
06.2025

High School Diploma -

Greer High School
Greer, SC
06.2000

Skills

  • Team Leadership & Staff Training
  • Front Office & Medical Scheduling
  • Insurance Verification & Billing Support
  • Patient Communication & Care Coordination
  • Multi-line Phone Systems
  • Data Entry & Reporting
  • Time Management & Workflow Optimization
  • Office administration
  • Team collaboration
  • Financial procedures adherence

Timeline

Patient Service Representative

New Horizon Family Health Services
04.2021 - Current

Dispatcher / Operations Coordinator

Alarm Monitoring Center
04.2005 - 04.2021

Bank Teller

SunTrust Bank
04.2000 - 01.2004

Associate of Science - Business Administration

Southern New Hampshire University

High School Diploma -

Greer High School

Similar Profiles

CREATE PROFILE