CHASTITY FARMER

• Maintained accurate patient records and documentation for compliance with healthcare standards.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

• Filling patient prescriptions
• Reviews claims information and ensured information was accurate
• Communicating Medicare information, such as, pricing, coverage, claims, and adjustments.
• Performed duties in compliance with HIPPA.
• Prior Authorizations
• Verify insurance
• Update member demographics
• Call pharmacy to get medications processed
• Resolved customer inquiries effectively through multiple communication channels including phone, chat, and email.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• High call volume
• Remote

Manage inbound and outbound calls to customers and providers regarding authorizations for durable medical equipment.

Verify insurance, update demographic and voucher information, request patient chart notes, and prepare and submit certificates of medical necessity.

• Properly document activity in customer accounts in an accurate manner and ensure confidentiality.
• Prior Authorization

• Ran multiple looms at a time weaving cloth, inspected loom rolls, and fixed the yarn in the machine appropriately.
• Continually observed product quality, rejecting sub-standard products per company protocols.
• Maintained a clean work environment, efficient workspace, and proficient work processes while completing tasks as a productive team member.
• Operated weaving machinery to produce high-quality textile products.
• Monitored production processes for compliance with safety and quality standards.

• Navigated new technology, accessed online computer systems, and utilized available resources.
• Developed, managed, and maintained a budget effectively.
• Remained self-directed and took actions necessary to accomplish academic goals.

• Sprayed frames, doors, panels, and headers for cabinets.
• Scanned items and managed inventory.
• Inspected to ensure quality and adherence to procedures.
• Operated spray equipment to achieve high-quality finishes on cabinetry products.

• Trained new CNAs, handled inbound phones, and placed outbound calls to patients’ families.
• Communicated and interacted effectively and tactfully with patients, visitors, families, peers, and supervisory staff.
• Documented and reported observations of patient behavior, complaints, and physical symptoms.
• Maintained confidentiality standards of protected health information in accordance with HIPAA guidelines.
• Assisted patients with daily living activities to enhance comfort and independence.
• Monitored vital signs and reported changes to healthcare team to ensure timely interventions.

• Provided nursing care in accordance with resident care policies and procedures.
• Met the needs of all assigned patients.
• Ensured the utmost safety and well-being of the residents.
• Completed daily logs documenting patient condition and activities.
• Assisted patients with daily living activities to enhance comfort and independence.
• Monitored vital signs and reported changes to healthcare team to ensure timely interventions.
• Trained new staff on best practices for patient care and safety protocols.

• Delivered exceptional customer service in high-volume food settings.
• Maintained cleanliness and sanitation standards across food preparation areas.
• Operated kitchen equipment efficiently to support food production processes.
• Trained new staff on safety protocols and operational procedures.