Chastity Gilliam

Pizza Plus

07.2023 - Current

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Pizza Hut

12.2016 - 07.2023

Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
Established employee development plan, setting clear expectations for team members
Implemented appropriate plans for resolving unfavorable trends and enhancing profits
Managed profit goals against budget and prior year, keeping controllable costs within budget
Prepared financial reports, clearly explaining operational effectiveness, trends and variances
Coordinated staff training sessions to ensure compliance with company policies and procedures
Planned, coordinated and oversaw company events and promotions
Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
Implemented and maintained open-door communication system, reaching employees across department lines
Built and maintained relationships with vendors and suppliers
Executed sales and operational activities, producing results that met or exceeded business plan
Used customer feedback for improving operations and building brand loyalty
Monitored store performance and identified opportunities for improvement
Established and maintained proactive human resource functions, complying with labor regulations
Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
Recruited team members for maintaining adequate staffing levels according to projected sales.

K&A Hauling

01.2008 - 09.2013

Completed deliveries before assigned deadlines to increase customer satisfaction
Secured packages in trucks using padding and ratchet straps
Utilized GPS systems to plan delivery routes and avoid congested areas.

Sykes

08.2006 - 10.2010

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Walmart

01.1999 - 05.2006

Oversaw the development, implementation, and maintenance of policies and procedures within the department
Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
Analyzed department performance and defined actions required to achieve business objectives
Maintained calm demeanor and professionally managed issues in accordance with company standards
Collaborated with cross-functional teams and department managers to optimize sales
Delivered constructive feedback and developmental support to department staff
Prepared new supervisors by delivering appropriate training and ongoing mentoring
Promoted and supported activities designed to strengthen and improve morale and teamwork, improving overall work environment
Met or exceeded operating standards for brand consistency
Resolved conflicts and disciplinary issues within the department.

Summary