Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chastity Hill

New York,NY

Summary

Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. .

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

Public Partnerships
Philadelphia, PA
06.2018 - 07.2024
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Maximized customer satisfaction by handling customer email and telephone interactions.

Education

Pediatric Nursing

Central Susquehanna LPN
Harrisburg, PA
05-2026

High School Diploma -

Sheep SheadBay High School
New York, NY
06-2010

Skills

  • Customer service excellence
  • SLA compliance
  • Customer relationship management (CRM)
  • Email management
  • Computer maintenance
  • Customer service expert
  • Technical communication
  • Problem-solving abilities
  • Time management abilities
  • Remote Support
  • TCP/IP
  • Resolve technical problems

Timeline

Customer Support Specialist

Public Partnerships
06.2018 - 07.2024

Pediatric Nursing

Central Susquehanna LPN

High School Diploma -

Sheep SheadBay High School
Chastity Hill